We spoke to three patients with their parents and one patient by himself, all of whom were very complimentary about the practice. They felt that they were treated with dignity and respect. They told us that they were informed about the choices, costs (if appropriate), alternatives and possible outcomes of their treatment. As this was an orthodontic practice the patients had only been attending for a few months but one parent said "Very impressed with the practice - can't fault it" and another said "It is a welcoming practice - really nice people".

We found that a patient satisfaction survey had been done in an anonymous manner. From this survey we saw comments like "You are both lovely and compassionate" and "The practice is brilliant as it is". We found that the practice invited feedback and responded when appropriate.

The practice was welcoming and informative. We saw that patients were listened to. The surgery was clean throughout and there was evidence of a well-supported staff. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent. The practice was led by the provider and the staff were observed to be well organised.