We spoke with four patients in private during the visit to the service and two patients on the telephone following the visit. People were complementary about the quality of the service provided at the practice. One patient told us "The care is excellent. The dentist is very professional and very efficient” Another said "The dentist was excellent with my seven year old. He put them at ease and was lovely with her”. One person told us that the dentist was “lovely, and patient with me, she is so patient and calm she puts me at ease”. Reception staff were described by one person as “perfect”. People told us they had been treated respectfully and the practice was well run, clean and efficient. We were told that the dentists fully explained treatment options in a way people could understand and explained the various costs involved.

Records for people who used the services were up-to-date and stored in electronic form. The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments. Staff undertook appropriate training to enhance their knowledge and skills and to keep them up-to-date. The practice had a complaints procedure and people had no doubt they would be listened to if they raised a concern or had a complaint about the services provided.