We found that the practice had surgeries on two floors, and provided access for wheelchair users at the rear of the premises. The practice was open from Mondays to Fridays, and was closed for an hour at lunchtimes.

During the visit we talked with six patients, and each person spoke positively about their experiences of the care and treatment they had received. People’s comments included: “The dentists here are very good, they always explain everything to me, and let me know what the treatment options are.” And “I came here because I did not have a very good experience at my previous dentist, but the one I see here is very helpful and kind.”

We talked with staff who told us that they were able to discuss things together, and could raise any ideas or concerns. We saw that their mandatory training was kept up to date, and they were actively encouraged to carry out additional training and further their skills and competencies.

We saw that the practice was clean in all areas, and there were reliable procedures in place for the management of infection control.

We saw that there were opportunities for patients to share their views of the practice; and any concerns or complaints were dealt with appropriately.