We talked with five people who used the service. All spoke positively about the standard of dental care they received. One person told us, “They are very good, rang up this morning and they saw me straight away.” Another person told us, “Brilliant, I have a lot of faith” in the dentist.

People said they received a warm welcome from staff who put them at their ease. In the ‘testimonial book’ one person had described staff as being, ‘Kind, empathetic, understanding always listens, always explains.’

We asked people if they would recommend the service to others. They told us they would. One person said, “Yes, we’ve been coming here a few years.” Another person said, “Yes, (member of staff) is a good dentist.”

People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. They told us they were given information on how much their treatment would cost, and that staff sought their consent before carrying out the work.

We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found it to be of the same standard. They told us it did. One person told us, “Oh yes, it’s always clean.”