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Care Services

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Chrysalis Care Ltd, Horseshoe Park, Pangbourne, Reading.

Chrysalis Care Ltd in Horseshoe Park, Pangbourne, Reading is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, nursing care, personal care, physical disabilities and sensory impairments. The last inspection date here was 9th April 2019

Chrysalis Care Ltd is managed by Chrysalis Care Ltd.

Contact Details:

    Address:
      Chrysalis Care Ltd
      23c
      Horseshoe Park
      Pangbourne
      Reading
      RG8 7JW
      United Kingdom
    Telephone:
      01189429889

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-04-09
    Last Published 2019-04-09

Local Authority:

    West Berkshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

25th February 2019 - During a routine inspection pdf icon

About the service:

Chrysalis Care Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 27 people receiving the regulated activity ‘personal care’.

Summary of findings:

¿ Records did not always clearly reflect how staff were meeting people’s specific health conditions. However, the provider responded promptly to this and put in place an action to ensure they are working in line with best practice guidance.

¿Records did not always reflect when people were involved in decisions about their care. However, the provider responded promptly to this and put in place an action to ensure their records clearly reflect decisions people make regarding the care they receive.

¿The registered person had not submitted a notification to the Care Quality Commission following an allegation of abuse. This was investigated by the registered manager and was an unfounded allegation. The provider said they would submit this following the inspection.

¿ People and their relatives told us they felt safe with staff.

¿ Medicines were handled safely by staff who had been assessed as competent to do so.

¿ People and their relatives said staff were caring and respected their privacy and dignity.

¿ People felt the service they received helped them to maintain their independence where possible.

¿ Staff supported people to have a meaningful life and encouraged them to be independent.

¿ People knew how to complain and knew the process to follow if they had concerns.

¿ Staff felt the management was supportive and approachable. Staff were happy in their role, which had a positive effect on people's wellbeing.

¿ The registered manager demonstrated a commitment to providing person centred care for people.

Rating at last inspection:

At the previous inspection on 23 January 2017 the service was rated as 'Good' (report published on 24 February 2017).

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor all information we receive about this service. This informs our ongoing assessment of their risk profile and ensures we are able to schedule the next inspection accordingly.

 

 

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