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Care Services

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City Health Care Partnership CIC - Wilberforce House, Wilberforce Building, 6-10 Storey Street, Hull.

City Health Care Partnership CIC - Wilberforce House in Wilberforce Building, 6-10 Storey Street, Hull is a Community services - Healthcare, Diagnosis/screening, Doctors/GP and Phone/online advice specialising in the provision of services relating to diagnostic and screening procedures, family planning services, services for everyone, surgical procedures, termination of pregnancies, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 31st October 2013

City Health Care Partnership CIC - Wilberforce House is managed by City Health Care Partnership CIC who are also responsible for 30 other locations

Contact Details:

    Address:
      City Health Care Partnership CIC - Wilberforce House
      3rd & 4th Floor
      Wilberforce Building
      6-10 Storey Street
      Hull
      HU1 3SA
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: No Rating / Under Appeal / Rating Suspended
Effective: No Rating / Under Appeal / Rating Suspended
Caring: No Rating / Under Appeal / Rating Suspended
Responsive: No Rating / Under Appeal / Rating Suspended
Well-Led: No Rating / Under Appeal / Rating Suspended
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2013-10-31
    Last Published 2013-10-31

Local Authority:

    Kingston upon Hull, City of

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th October 2013 - During a routine inspection pdf icon

People were consulted about their care and treatment options were provided. People who used the service told us, “The nurse has told me about what’s available for me” and “I sort of know what to expect the nurse has told me.”

Assessments were completed for each person who used the service and a plan of care was developed. Staff made sure the care plans reflected what treatment the person needed and the decisions they had made, for example if they had refused treatment and why.

Staff were aware how to report any abuse and how to safeguard both children and adults. They also received training and support which helped protect people.

There was enough staff on duty to meet people’s needs. The staff had received training which equipped them to meet people’s needs. People we spoke with were complementary about the staff. Comments included, “The staff are very good and caring” and “They are fine.” A visiting translator told us, “They spend time talking to the patients and making sure they receive the right care and attention.”

There was a complaints procedure for people to use if they were not happy with the service. This was audited by the provider and action taken to rectify any issues raised.

24th October 2012 - During a routine inspection pdf icon

We spoke briefly with two people in the waiting room. They both felt the service they accessed to be discreet in general but the waiting area and reception did not add to privacy. One person felt the radio playing music at the reception helped prevent others hearing you give details to the receptionist. The premises were clean, tidy and the decor was to a high standard. Systems were in place to prevent the risk of infection.

We found that the procedure for giving consent in the sexual health service helped provide informed consent and that the assessments made led to appropriate plans of care and treatment. Treatment reflected appropriate published guidance. Staff were trained and supported to give safe high quality care and the provider had a programme of quality assurance that enabled informed decision making and improvements to the service.

 

 

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