We carried out an announced comprehensive inspection at City Health Centre on 19 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice had an effective system to safeguard patients from abuse.
• The practice’s uptake for childhood immunisations was generally above local and national averages.
• Feedback from patients in relation to how involved they felt in their care and treatment was generally positive, results were in line with local and national averages. The practice also demonstrated that they conducted in-house surveys annually that focused on individual areas of patient satisfaction.
• Patient feedback showed patients were mostly satisfied in relation to accessing care and treatment
• Staff we spoke to felt they could approach leaders openly and were aware of structures and systems in place to support good quality care.

Whilst we found no breaches of regulations, the provider should:

• Review systems for the identification of carers to enable this group of patients to access the care and support they need.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice