City Road Medical Centre in London is a Community services - Learning disabilities and Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th February 2020
City Road Medical Centre is managed by Islington GP Group Limited who are also responsible for 7 other locations
Contact Details:
Address:
City Road Medical Centre 190 - 196 City Road London EC1V 2QH United Kingdom
Telephone:
02073368170
Ratings:
For a guide to the ratings, click here.
Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:
Further Details:
Important Dates:
Last Inspection
2020-02-24
Last Published
2019-05-23
Local Authority:
Islington
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
We carried out an announced comprehensive inspection at City Road Medical Centre on 15 March 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
what we found when we inspected
information from our ongoing monitoring of data about services and
information from the provider, patients, the public and other organisations.
We have rated this practice as requires improvement overall.
We found that:
The service staff did not ensure that staff commencing employment with the service underwent an induction programme.
Patients received effective care and treatment that met their needs.
Staff dealt with patients with kindness and respect and involved them in decisions about their care.
The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
The overall governance arrangements required improvement.
It had not ensured that all staff who needed one were supported by a programme of annual appraisals.
The areas where the provider must make improvements are:
Ensure care and treatment is provided in a safe way to patients.
Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.
Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
The areas where the provider should make improvements are:
Review the current system for reviewing staff immunisation status so an up to date record is kept.
Carry out regular fire drills to mitigate the risks associated with a fire.
Make service leaflets available in other languages and in an easy read format for the benefit of patients who would otherwise experience difficulty in reading leaflets.
Enable patients to access information about how to make a complaint on the service website.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
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