People who used the service understood the care and treatment choices available to them. People told us treatments were clearly explained to them. One said "we discuss what the options are. He (the dentist) explains what is going on." We found that treatment plans were in place which included details of any fees that were payable. The treatment plans had been signed by people to indicate their consent to treatment. We found the service had procedures in place for dealing with medical emergencies which included holding a supply of drugs for use in an emergency.

There were effective systems in place to reduce the risk and spread of infection. People we spoke with said the service always appeared clean. One person told us "it’s always been clean here." We found that systems were in place to ensure instruments used in treatment were sterilised between each use. We found that dental staff were registered with the General Dental Council and that they undertook training course as part of their continuing professional development. This included training in decontamination and infection control and cardiopulmonary resuscitation. The service had a complaints procedure in place which was on display within the service.