About the service:

Clarendon Court is a new-build residential home on the outskirts on Nottingham City, providing personal care and support for a maximum of 54 people of a mixed age range. On the date of our inspection, there were 29 people using the service. It is located in a quiet residential area, with access to a good range of local amenities.

The home can support people living with dementia, learning disability, physical disability, alcohol dependency (past or present) Schizophrenia, and other specialist care categories.

People’s experience of using this service:

The people that we spoke with told us that Clarendon Court is a good place to live, and that staff treated them with respect and kindness.

People’s health and social care needs were identified and managed well by the management and staff team. There were very positive relationships with professional teams, which supported people’s overall wellbeing.

The environment was safe, clean and suitable for people’s needs. Staff were well trained to use any equipment necessary to support people to maintain their independence. The home was situated within a well-maintained garden area, and with good access to the local community for people.

People were supported to take their medicines by well trained and knowledgeable staff, who understood their preferences of how they wished to take them.

People received enough to eat and drink, and were involved in choices about what they wished to eat. The lunchtime experience was relaxed and people were given a choice about what time they wished to eat and were offered support if this was required.

People were supported by sufficient staff, and the manager ensured that the staff were trained in all areas that were deemed necessary in order to support people’s needs effectively.

The management team showed evidence of ongoing quality monitoring across all aspects of the home. Any concerns or suggestions for improvement which were raised by residents, their families or staff were addressed.

The home showed an good level of leadership, by encouraging people who use the service to be involved in their care. The residents meeting was led and chaired by the residents, and supported by a voluntary sector organisation, who offered advocacy to people who required this.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People’s end of life care and wishes had been developed into exceptionally meaningful care plans, that respected people’s faith and support needs as they neared the end of their lives.

People were supported to maintain contact with the community, through meaningful activities, in which they were supported to be as independent as possible. People received responsive care and support which was personalised to their individual needs and wishes. Staff were innovative in finding ways to improve people's lives and help them to achieve their goals and expectations.

The management team had robust action plans in place for keeping people safe and providing a well led service. Documentation in care plans was clear, person centred and regularly reviewed with the person and their family or advocate if appropriate.

Rating at last inspection:

The service had not previously been inspected

Why we inspected:

This was the first scheduled inspection following the homes registration on 16/10/2017.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.