Patients spoken with told us they always completed a consent form prior to receiving any treatment. Comments included, “There is written consent before treatment and verbal consent to check again that you have understood.”

Patients spoken with told us they were given information and their treatment options were explained to them. Patients told us they were happy with the treatment they received. Comments included, “It is a good service: I have never had to wait long”, “They have a friendly, professional approach and I have always seen the same dentist”, “They ask for medical updates. They are friendly and will refer you to specialists” and “They give explanations and talk about costs and options.”

Patients told us they found the surgery was clean and tidy. They also said they had observed staff wearing protective clothing, masks and gloves.

We found that staff had access to training and support. Patients who used the service were complimentary about the staff. They said the staff were friendly and helpful. Comments included, “There is a new dentist now who is good; there have been some changes but it has settled now” and “The hygienist is brilliant.”

We saw there was a suggestion box in the waiting area and we were told surveys were sent to patients on a six monthly basis. We found the suggestion box could be more prominently sited and surveys could be more frequently completed to capture more patients’ views.