This inspection took place on 27 July 2017 and was announced.

Clarriots Care provides care for people living in their own home. The services they provide include personal care, social care, live in care and domestic care. At the time of our visit there were two people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were trained in how to protect people from abuse and harm. They knew how to recognise signs of abuse and how to use the whistleblowing procedure. Risk assessments were centred on the needs of the individual and any potential risks to people had been identified. There were safe recruitment procedures in place. Rotas showed there were sufficient numbers of staff available to meet people’s care and support needs. Staff were trained in the safe administration of medicines to ensure people received their medicines as prescribed.

People told us and records confirmed that all of the staff received an induction and training in mandatory subjects. In addition, we saw that specialist training specific to the needs of people using the service had been completed. This had provided staff with the knowledge and skills to meet people’s needs in an effective and individualised way.

People’s consent to care and treatment was sought in line with current legislation. People were supported to eat and drink sufficient amounts to ensure their dietary needs were met if support was required. Staff supported people to attend healthcare appointments if required.

People were looked after by staff that were caring, compassionate and promoted their privacy and dignity. People were involved in making decisions about their own care and support.

People received person centred care that met their individual needs. The care plans provided staff with the guidance they needed to meet people’s needs in line with their preferences. The service had an effective complaints procedure in place.

Staff enjoyed working at the service and felt well supported in their roles. They told us the registered manager was an excellent role model and there were systems in place to develop staff and promote reflective practice. There was a culture of openness and inclusion at the service and this was reflected in the way staff supported people and each other.

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