We spoke to two patients who were attending the clinic for review appointments after a course of head and neck radiotherapy. They told us that staff were “very caring”. One patient said: “Everything has been brilliant, the service is exemplary.”

We found that appointments were long enough to accommodate people’s needs. We saw that patients were given information regarding the possible side effects of radiotherapy to their teeth and how to manage these complications. We saw that the patient’s records contained all the relevant clinical information to show a full oral health assessment had been carried out. The dental clinic had appropriate procedures in place for dealing with medical emergencies.

We found that the dental clinic had suitable arrangements in place for cooperating with other health care professionals involved in the patient’s care. Patients were supported to access follow up care and the dental clinic had systems in place to share information between other health care professionals in a confidential manner.