We were unable to speak with any patients at the time of the visit. However we spoke by telephone with five patients who had recently received treatment. We also spoke with the practice manager and the receptionist who was also a dental nurse. This enabled us to gain an overview of what people experienced when visiting the dental practice.

Every person we spoke with expressed satisfaction with the service provided and spoke highly of the dentist and the wider staff team. We were told that staff were always welcoming, reassuring and sensitive to individual needs. One person told us, “I think they do exceedingly well in reassuring people and I feel their man management is really super. The dentist explained what he was doing all the way along and the dental nurse held my wife's hand. This helped the anxiety and kept the fear at bay. I am very pleased with the treatment and the individuals involved”.

We talked to people about respect and if staff treated them with dignity. People also told us that they felt that confidentially was always maintained. When asked, the people told us that they felt safe when visiting the dental practice and that staff were, “Good communicators”.

Another person told us, “I have no concerns what so ever. I have been terrified of dentists in the past but I have been back on a number of occasions so I must feel more confident and safe”. People also commented on the environment saying that it was always spotless and very clean.