This practice is rated as Good overall. This was the first inspection of Clifton Hampden Surgery since it was registered with the Care Quality Commission (CQC) as a GP partnership. (Previously the practice was registered to an individual GP and the inspections carried out in December 2016 and July 2017 resulted in a rating of Good).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Clifton Hampden Surgery on 22 May 2018. This inspection was carried out because the practice registered as a partnership in September 2017 and all newly registered providers receive an inspection as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a focus on continuous learning and improvement at all levels of the organisation.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The practice regularly reviewed the safety of the premises to deliver health care.
• Patients taking repeat medicines received regular review of their prescriptions.

The areas where the provider should make improvements are:

• Review the consistency of recording acknowledgement of complaints.
• Review and update the guidance for reception staff to identify potential serious symptoms patients report when seeking an appointment including sepsis.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice