Clifton House Medical Centre in Hull is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 5th September 2016
Clifton House Medical Centre is managed by Clifton House Medical Centre.
Contact Details:
Address:
Clifton House Medical Centre 263-265 Beverley Road Hull HU5 2ST United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Clifton House Medical Centre on 25 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said there was continuity of care although problems in making appointments was the main area of concern or complaint.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
There was a coherent and robust focus on training and development opportunities for staff, led by a dedicated human resources manager.
The provider was aware of and complied with the requirements of the duty of candour.
We saw areas of outstanding practice:
All patients newly diagnosed with diabetes were referred to an ‘expert diabetic clinic’. This service provided patients with individualised support and advice on diet and lifestyle and accompanied each patient on a supermarket trip to help them identify healthy food choices.
The practice ensured new patients whose first language was not English had an interpreter with them during their first appointment.
The practice provided an interpreter to parents whose children had received vaccinations outside of the UK. This helped to make sure children did not receive the same vaccine more than once.