Our review of people's care plans demonstrated to us that people were fully informed and involved in their dental care and treatment.

We reviewed six plans of care. We found that people were involved in their treatment planning and were presented with all the treatment options open to them with associated costs.

We inspected the premises and found that the practice followed Department of Health (DH) guidance for infection control.

We inspected the dental practice's emergency drugs and oxygen and found that they were checked regularly.

We saw evidence that staff received appropriate professional development and received regular support and annual appraisal. This meant people were assured that they would only be treated by competent staff.

The dental practice used feedback from their customers to gauge people's satisfaction and the quality of service provided. They undertook a number of audits in order to improve practice and had a system in place for learning from any incidents. One person said, "I am one of the worst patients, I have a terrible mouth, but everything is explained, including treatment options and costs. Everyone is really nice here.” Another said, “It’s really clean here and the dentists and nurses are lovely.”