Collingtree Park is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided and both were looked at during this inspection.

Collingtree Park provides accommodation and care for up to 79 older people, including people that need support because of their physical frailty and those who are living with dementia. Respite care and short breaks are also part of the service provided at Collingtree Park. The home is purpose built and adapted throughout to meet the diverse care needs of the people in residence. The home had recently been refurbished and redecorated throughout. There were 76 people in residence when we inspected the service on 6 and 7 December 2017.

At the last inspection on 24 and 25 September 2015 the service was rated ‘Good’. At this unannounced inspection we found the service remained ‘Good’.

People were safe. People were protected by robust recruitment procedures that made sure people did not receive unsafe care from staff that were unsuited to work at the service. People were cared for by sufficient numbers of staff. They received care from staff that had received training and support to carry out their roles.

People's needs had been assessed prior to admission and they each had an agreed care plan that was regularly reviewed to ensure they continued to receive the care and support they needed. Risks to people’s safety were reviewed as their needs and dependencies changed. The premises and equipment used to provide people with the care they needed were appropriately maintained throughout to ensure their safety and that of the staff.

People were supported and safeguarded from avoidable harm and poor practice by staff that understood how to keep people safe. Safeguarding procedures were in place to help protect people from harm and staff understood their responsibilities to do so and to report any concerns. All safeguarding issues were investigated and appropriate action was taken.

People received care and support from staff that knew what was expected of them. Staff were friendly, kind and compassionate. They were attentive to people's needs and respected people's individuality and rights to make choices. Staff had insight into people’s capabilities and aspirations. People were encouraged and enabled to do things for themselves. Their individual preferences for the way they liked to receive their care and support were respected. Staff responded to people in a timely way whenever they needed assistance. Care plans were personalised, reflected each person’s individual needs and provided staff with the information and guidance they needed to support people. Care planning involved people and supported their diverse needs. Staff had a good understanding of people’s preferences and supported people to participate in activities they enjoyed.

People’s capacity to make informed choices had been assessed and regularly reviewed. The provider and staff were mindful of the Mental Capacity Act 2005 and the importance of seeking people’s consent when receiving care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s healthcare needs were monitored. They had access to community based healthcare professionals, such as GP’s and nurses, and had regular check-ups. They received timely medical attention when needed. Medicines were safely managed. They were securely stored and suitable arrangements were in place for their timely administration by staff that had received training.

People had enough to eat and drink. They said the meals were enjoyable and catered for their tastes and appetites. Individuals who needed encouragement and support with eating a healthy diet received the help they requ

During our inspection visit to Collingtree Park we spoke with nine people who used the service about the care and support that they received. They told us they were happy with their care. Their comments included, “I’ve no worries here, and the care provided for me is all very good” and “I can have a shower when I want one, there is a shower and toilet off the room and staff are there to help as needed”. People also told us they were given plenty of choice with their meals and they enjoyed them.

Staff respected people’s wishes and obtained their consent before providing care. We saw that staff approached people who used the service in a calm and friendly manner and were attentive to their individual needs.

Records showed that assessments of people's physical, social and emotional needs were carried out. People’s care plans were based on the assessments and informed staff about the care to be delivered. We spoke with four staff and the manager, who were all knowledgeable about the needs of people who used the service, and their responsibilities in relation to the provision of care.

Medication was safely managed and recruitment checks were sufficiently robust to guard against employing unsuitable staff.

We found that Collingtree Park was generally well managed with good systems were in place to assess and monitor the quality of care.

All of the people we spoke with said they were pleased with the care and the support they received. Visitors said they were pleased with the care their relative received at Collingtree Park.

People said the staff were friendly helpful and polite, and their choices were respected. We saw the staff treated people with dignity and helped them to make their own choices.

All of the people we spoke with said they felt safe at Collingtree Park

This unannounced inspection took place on the 24 and 25 September 2015.

Collingtree Park is a care home providing care for up to 79 older people, including people with dementia care needs. There were 76 people in residence when we inspected.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were safe. People were protected by robust recruitment procedures from receiving unsafe care from staff that were unsuited to the job. They were cared for by sufficient numbers of appropriately experienced and trained staff.

People were safeguarded from abuse and poor practice by care staff that knew what action they needed to take if they suspected this was happening.

People’s care needs had been assessed prior to admission and they each had an agreed care plan. Their care plans were regularly reviewed, reflected their individual needs and provided the information and guidance care staff needed to provide person centred care. Staff knew what was expected of them when caring for older people, including those with dementia care needs, and they carried out their duties effectively and with compassion.

People’s individual preferences for the way they liked to receive their care and support were respected. People were enabled to do things for themselves by friendly care staff that were responsive and attentive to each person’s individual needs.

People’s healthcare needs were met and they received timely treatment from other community based healthcare professionals when this was necessary. People’s medicines were appropriately and safely managed. Medicines were securely stored and there were suitable arrangements in place for their timely administration.

People’s individual nutritional needs were assessed, monitored and met with appropriate guidance from healthcare professionals that was acted upon. People had enough to eat and drink. People that needed support with eating and drinking received the help they required.

People benefited from receiving a service that was regularly audited for quality by the registered manager and by the provider. People, and where appropriate, their representatives or significant others were assured that if they were dissatisfied with the quality of the service they would be listened to and that timely remedial action would be taken to try to resolve matters to their satisfaction.