During our inspection, we spoke with nine patients who were attending their appointments, some with the dentist and others with the hygienist. They all gave positive feedback about the staff and the service they had received.

One patient commented, “The treatment is fine. I am very pleased.” Another said, “On each occasion, I have been very happy with the treatment. The staff are all very nice.”

A patient who saw the hygienist said, “I was given some guidance on how to clean my teeth which was useful.” Another remarked, “My teeth feel clean. I am happy with the treatment.”

Five people we spoke with confirmed that their course of treatment and the costs involved had been explained to them. A patient said, “The dentist explained my treatment plan and the costs involved. I am under the NHS.”

We found that the staff were polite, and responded positively to questions asked by the patients. One patient said, “The staff are very friendly, respectful and welcoming.” Another commented, “They are very helpful and polite. I don’t feel I am hurried each time I visit. My appointment is usually on time.”

We found that staff were able to answer questions on safeguarding vulnerable adults and children.

The prevention and control of infection and the decontamination of dental instruments were in accordance with the guidelines issued by the Department of Health.