Combe Coastal Practice, St Brannock's Road, Ilfracombe.
Combe Coastal Practice in St Brannock's Road, Ilfracombe is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 23rd October 2017
Combe Coastal Practice is managed by Combe Coastal Practice.
Contact Details:
Address:
Combe Coastal Practice The Medical Centre St Brannock's Road Ilfracombe EX34 8EG United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Combe Coastal Practice on 26 September 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
In an effort to reach patients who did not attend the practice frequently, the practice had a website, a social media Facebook page, a regular newsletter and frequent articles published in local community publications in this predominantly rural area which promoted the services the practice offered.
The practice hosted services such as retinopathy screening and abdominal aerotic aneurism (AAA) screening so patients could access these services locally and avoid having to travel long distances for these services.
The practice was working to build effective partnerships with community groups. They currently had district nurses and midwives co-located and had recently co-located the AIPT (Adult Improving Access to Psychological Therapies) talking therapy health service.
The practice had participated in the ‘Perfect Week’. This was a project which was delivered in partnership with North Devon NHS Trust and South West Ambulance Service Foundation Trust (SWASFT) in May 2017. It involved the provision of a paramedic and an urgent care nurse attending the practice with the use of a SWASFT response vehicle. These staff visited local nursing homes to support practice patients, together with responding to urgent response calls. This pilot was ongoing and had so far proved effective in working across the large geographical area and helped clinical staff to implement plans for patients to avoid unnecessary trips to hospital and possible admissions.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Combe Coastal Practice on 26 September 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
In an effort to reach patients who did not attend the practice frequently, the practice had a website, a social media Facebook page, a regular newsletter and frequent articles published in local community publications in this predominantly rural area which promoted the services the practice offered.
The practice hosted services such as retinopathy screening and abdominal aerotic aneurism (AAA) screening so patients could access these services locally and avoid having to travel long distances for these services.
The practice was working to build effective partnerships with community groups. They currently had district nurses and midwives co-located and had recently co-located the AIPT (Adult Improving Access to Psychological Therapies) talking therapy health service.
The practice had participated in the ‘Perfect Week’. This was a project which was delivered in partnership with North Devon NHS Trust and South West Ambulance Service Foundation Trust (SWASFT) in May 2017. It involved the provision of a paramedic and an urgent care nurse attending the practice with the use of a SWASFT response vehicle. These staff visited local nursing homes to support practice patients, together with responding to urgent response calls. This pilot was ongoing and had so far proved effective in working across the large geographical area and helped clinical staff to implement plans for patients to avoid unnecessary trips to hospital and possible admissions.
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