Comfort Call Bowmont House, Wagonway Drive, Newcastle Upon Tyne.Comfort Call Bowmont House in Wagonway Drive, Newcastle Upon Tyne is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, personal care and physical disabilities. The last inspection date here was 24th December 2019 Contact Details:
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20th June 2017 - During a routine inspection
This was the first inspection of Comfort Call Bowmont House since it was registered in March 2016. The service provides an on-site domiciliary care team that delivers personal care to the tenants of Bowmont House, an extra care housing scheme. At the time of the inspection 28 people were receiving the service. The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. We found there were appropriate arrangements in place to protect people using the service from abuse and respond to any safeguarding concerns. Risks were identified and actions were taken to ensure people’s care was delivered safely. Enough staff were employed to provide safe, reliable and responsive care. The staff received training and support which equipped them to effectively meet the needs of the people they cared for. People made decisions about and consented to their care and support. Care was tailored to the individual, well-planned and regularly reviewed to make sure it remained effective. Where needed, people were suitably supported in taking their prescribed medicines and assisted with their health and nutrition. Staff had formed supportive relationships with people using the service. People told us the staff were caring, respectful and helped them to live as independently as possible. People were informed about what they could expect from using the service and were given opportunities to express their views and rate their satisfaction. There was a clear procedure for making complaints and any concerns were taken seriously and investigated. The management provided leadership, promoted an inclusive culture and worked in partnership with the scheme’s housing provider. A continuous quality assurance process monitored the care provided to people and ensured standards at the service were being maintained. Further information is in the detailed findings below.
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