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Care Services

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Comfort Call - Liverpool, 102 Vale Road, Woolton, Liverpool.

Comfort Call - Liverpool in 102 Vale Road, Woolton, Liverpool is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 2nd February 2018

Comfort Call - Liverpool is managed by Comfort Call Limited who are also responsible for 28 other locations

Contact Details:

    Address:
      Comfort Call - Liverpool
      Linksview
      102 Vale Road
      Woolton
      Liverpool
      L25 7FB
      United Kingdom
    Telephone:
      01514283148
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-02-02
    Last Published 2018-02-02

Local Authority:

    Liverpool

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

14th December 2017 - During a routine inspection pdf icon

This inspection of Comfort Call Liverpool took place on 14 December 2017.

This inspection was announced. We gave the provider 24 hours’ notice that we would be coming as the service delivers domiciliary care to people in an extra care setting, and we wanted to be sure people would be available to talk to us.

This was the service’s first inspection at their new location.

The inspection was carried out by a three adult social care inspectors.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service provides care [and support] to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care [and support] service.

Comfort Call Liverpool provide care and support at three separate extra care sites across Liverpool. They are Milachip Court, Meadow Court, Latham Court, and Linksview, which is also the registered location were the care is managed from. We conducted our site visit at Linksview, however, we visited the other four schemes during our inspection.

Everyone across of the four schemes told us that they felt safe being supported by Comfort Call.

Staff we spoke with were able to describe the course of action they would take if they felt someone was being harmed or abused, this included reporting the abuse to their manger, the Local Authority or CQC.

Risks to people’s health, safety, and welfare were assessed and clearly explained to enable staff to support people to stay safe.

There were enough staff deployed throughout all of the four schemes to support people safely. Staff told us they felt that they had enough time to spend with people and did not feel rushed or pressured.

We spoke to the registered manager about any learning they had implemented across the service as a result of feedback from safeguarding’s or complaints, and saw evidence that ‘lessons learned’ was regularly discussed as part of the culture of the service.

There was personal protective equipment (PPE) available for staff to use such as gloves and aprons. Additionally, there were hand washing facilities at each scheme.

Staff recruitment procedures were robust and we saw that staff were only offered positions within the company once all satisfactory checks had been completed on their character and suitability for the role.

Medication was managed safely. People were supported to store their medication in a safe place within their home. People who required support from staff to take their medication were supported only by staff who had been trained to do so. These staff also underwent regular competency checks to ensure they were still able to complete this task safely.

People had undergone a pre-assessment before offered a care package from comfort call. This was to ensure the service was able to meet people’s individual needs.

All staff were trained in a variety of subjects which were classed as mandatory in the provider’s training policy. Staff were also trained in specialist subjects to help their understanding when supporting people with complex medical needs. All staff were regularly supervised, and had undergone an annual appraisal.

People had their own kitchen in their own property, however staff would support them to make meals and snacks if this was part of their care plan. People told us staff made sure they ate well, and staff were knowledgeable r

 

 

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