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Care Services

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Community Home Care Provider, Morden.

Community Home Care Provider in Morden is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 11th August 2017

Community Home Care Provider is managed by Elena Agbulos & Kelum Weerakbody.

Contact Details:

    Address:
      Community Home Care Provider
      24 London Road
      Morden
      SM4 5BQ
      United Kingdom
    Telephone:
      02086850990
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-08-11
    Last Published 2017-08-11

Local Authority:

    Merton

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

22nd May 2017 - During a routine inspection pdf icon

Community Home Care Providers is a domiciliary care agency that provides personal care and support to people in their own homes. At the time of our inspection they were providing a service to 37 people in the community mainly from the London Boroughs of Merton and Sutton.

We last carried out a comprehensive inspection of this service in April 2015 and gave them a rating of ‘Good’ across the five outcome areas. At this inspection we continued to rate them as ‘Good’ across four outcome areas and ‘Requires Improvement’ for the outcome area of ‘Safe’.

This is because the provider had not kept up to date with current guidelines and practice regarding the recording of the administration of medicines. This meant there was a possibility care workers may not be able to account for all the medicines given to people as they did not keep an accurate record of the medicines they supported people with. Therefore there was a risk people may not receive all the medicines prescribed to them.

Notwithstanding the above, people continued to receive a safe service from Community Home Care Providers. Care workers were trained in safeguarding adults at risk and knew what action they should take if they had concerns about any individual. The provider also completed pre-employment checks to ensure as far as possible only suitable people were employed by the agency.

The service continued to have a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager was aware of their responsibilities with regard to notifying other agencies of significant events which may affect the well-being of people. The service was open and transparent and people told us they felt able to raise any issues or concerns. There was a complaints policy in place which was readily available, if people had any issues to raise with the provider.

The provider had a number of audits and mechanisms in place to continually review the quality of the service. This included quarterly spot checks on care workers and annual questionnaires which helped to identify areas of improvement.

Care workers were supported to undertake their roles. This included an induction period and training which was refreshed regularly. Care workers were also supported with one to one supervision sessions and weekly team meetings to ensure they remained suitable and competent to undertake their work.

People received personalised care that met their needs. People needs were assessed and recorded so care workers were clear about how to support people effectively and safely. These care plans were reviewed regularly and whenever there was a change in people’s circumstances.

The provider planned care so people often had the same care worker. This continuity was welcomed by people who felt comfortable with care workers who understood their needs and routines. This also meant workers were alert to changes in people’s health and could liaise with healthcare professionals accordingly.

People told us the care they received ensured their privacy and dignity. Consent was sought prior to care being provided and people were encouraged to maintain their independence whenever possible. People were given choices about how care was to be provided, this included what to eat and drink. If risks to people’s health were identified, then action was taken to minimise and mitigate adverse effects on people.

16th April 2015 - During a routine inspection pdf icon

We undertook this announced inspection on the 16 April 2015. The last inspection of this service was on the 29 November 2013 and we found the provider was meeting the regulations we looked at.

We told the provider two days before our visit we would be inspecting the service. This was because we needed the manager to be available during the inspection so we could check certain information.

Community Home Care Providers (CHCP) provides personal care to people living in their own homes. At the time of our inspection there were 16 people using the service all of whom received funding from their local authority to choose the provider they wanted.

The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe. There were appropriate numbers of care staff to meets people’s needs and to provide a flexible service. Recruitment checks had been undertaken to ensure only suitable care workers were employed.

Care workers received training which was refreshed regularly. They were provided with the information they needed to assist people in their own homes.

Care workers knew the people they were supporting and in this way provided a personalised service. The service kept people with the same care worker when possible, in this way they provided continuity and consistency of care. People told us they felt that care workers looked after their needs.

In the main, people who used the service were able to make decisions about their own care. Although the provider was aware of their requirements in relation to the Mental Capacity Act 2005.

Assessments of people’s needs were undertaken and regularly updated. These were recorded in people’s care plans which they kept a copy of. People’s health needs including food, drink and medicines were addressed.

People felt the registered manager was approachable. The manager sought feedback from people who used the service. The registered manager completed audits and made unannounced visits to monitor the quality of the service being provided. People told us they knew how to make a complaint. The service recorded any significant incidents that occurred and reviewed these so learning took place.

29th November 2013 - During a routine inspection pdf icon

We visited the agency’s office. We spoke with the registered manager, three members of staff and we spoke on the telephone with seven people who used the service and four relatives of people who used the service.

People were consulted and involved in decisions about their care and support. People said they were happy with the dignity and respect aspects of their care. Comments included, "I am very happy with the service and the carer I have got", "the staff are respectful and they are very good with my family member", "the carers are very good" and "the carer's are very kind."

The agency had safeguarding adults from abuse procedures in place, staff had received training and they were aware of their responsibilities in respect of reporting any concerns. People we spoke with said they felt safe.

People we spoke with were mainly happy with their current level of care they received from their care workers. Comments included, "The staff are keen and very eager to please", "staff support me for the agreed amount of time", "I am very happy with the arrangements" and "I am very happy with the service."

The service had systems in place to gather the views of people who used the service. People we spoke with knew who to raise concerns with, although some people said staff at the agency's office had not always followed up or responded to all of their queries.

27th February 2013 - During a routine inspection pdf icon

People we spoke with who used the service told us that they were happy with the care and support they received. One person said, “Overall all the carers I have had are very good indeed”. Another person said, “I am very happy with the service, they work well with me and with my care plan”. Somebody else said, “They are like my family I have had them for so long, they are kind and helpful”.

People told us that they were fully involved in drawing up their care plans, that staff always wore their uniforms and identity badges when they visited and that people felt safe with their care workers. People knew how to make a complaint if they wanted to.

 

 

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