Community Response Team West, Totton, Southampton.Community Response Team West in Totton, Southampton is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, personal care, physical disabilities and treatment of disease, disorder or injury. The last inspection date here was 4th December 2019 Contact Details:
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29th December 2016 - During a routine inspection
Community Response Team West New Forest @ HCC Totton Hub is owned by Hampshire County Council. The agency is primarily a short term assessment and re-ablement service for people coming out of hospital. Seventy four people were receiving personal care at the time of this inspection. The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. We received positive feedback about the service, the managers and the staff. People and their relatives felt the agency supported them in a kind and caring manner to meet their needs. People and their relatives were involved in the care they received, which was personalised to their individual needs. Staff understood how to identify, report and manage any concerns related to people’s safety and welfare. There were systems and processes in place to protect people from harm, including how medicines were managed. Safe recruitment practices were followed and appropriate checks had been undertaken, which made sure only suitable staff were employed to provide care for people. There were sufficient numbers of experienced staff to meet people’s needs. Staff were supported to provide appropriate care to people because they were trained and supervised. There was an induction, training and development programme, which supported staff to gain relevant knowledge and skills. Staff assisted people to obtain advice and support from other health professionals to maintain and improve their health or when their needs changed. The service was responsive to people’s needs and staff listened to what they said. Systems were in place to help ensure any concerns or complaints were responded to appropriately. There was an open and inclusive culture within the service and the registered manager provided leadership to the staff team.
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