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Care Services

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Community Support Service, Lawn Central, Town Centre, Telford.

Community Support Service in Lawn Central, Town Centre, Telford is a Homecare agencies specialising in the provision of services relating to learning disabilities and personal care. The last inspection date here was 17th March 2018

Community Support Service is managed by Telford & Wrekin Council who are also responsible for 2 other locations

Contact Details:

    Address:
      Community Support Service
      Darby House
      Lawn Central
      Town Centre
      Telford
      TF3 4JA
      United Kingdom
    Telephone:
      01952381317

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-03-17
    Last Published 2018-03-17

Local Authority:

    Telford and Wrekin

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th February 2018 - During a routine inspection pdf icon

The inspection took place on 13 February 2018 was announced and conducted by one inspector who visited the provider’s administration office. Community Support Service is registered to provide personal care to people living with a learning disability or autistic spectrum disorder, in their own homes. At the time of our inspection 38 people were in receipt of care from the provider. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” Registering the Right Support CQC policy.

People who used the service were safe as the provider, registered manager and staff had a clear understanding of the risk associated with people’s needs as well as activities people chose to do. There were sufficient numbers of suitably qualified staff, who had a good understanding of protecting people from the risk of abuse and harm and their responsibilities to report suspected abuse. Medicines were administered by staff that had received training to do this. The provider had procedures in place to check that people received their medicines as prescribed to effectively and safely meet their health needs.

Staff had been recruited following appropriate checks on their suitability to support people in their homes and keep them safe. The provider had arrangements in place to make sure that there were sufficient staff to provide support to people in their own homes and when going out in the community. People told us they received reliable care from a regular team of staff who understood their likes, dislikes and preferences for care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff demonstrated their understanding of the Mental Capacity Act 2005 (MCA) and its relation to protecting people who used the service from unlawful restrictions. Records confirmed consent was sought for a variety of decisions in relation to the care people received. This confirmed people who used the service or their relatives had been consulted about and agreed to the care they received.

People told us that they were happy with the way in which staff supported them with cooking their meals, learning about different foods to keep them healthy and in accessing health and social care services when they needed them.

People who used the service, their relatives described the care people received as meeting people’s needs in a positive way. Staff were caring and showed commitment to the people they supported. People felt they mattered to staff and were involved in every aspect of their lives.

People’s needs were assessed and staff understood these needs and responded appropriately when people’s needs changed. People’s interests and preferences were documented and they were encouraged to pursue social events and areas of interests. Social inclusion was an important priority for people and the staff who supported them.

People were encouraged to share their opinions about the quality of the service through telephone conversations, visits with the management team and regular satisfaction questionnaires.

The provider and the registered manager had a clear vision for the service that was shared by the staff team. This vision was about complete inclusion and involvement of people and staff in shaping their lives and the service.

Leadership of the service at all levels was open and transparent and supported a positive culture.

 

 

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