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Care Services

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Complete Community Health Care Ltd, 18 Brenkley Way, Blezard Business Park, Seaton Burn, Newcastle Upon Tyne.

Complete Community Health Care Ltd in 18 Brenkley Way, Blezard Business Park, Seaton Burn, Newcastle Upon Tyne is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 31st January 2020

Complete Community Health Care Ltd is managed by Complete Community Health Care Ltd.

Contact Details:

    Address:
      Complete Community Health Care Ltd
      First Floor
      18 Brenkley Way
      Blezard Business Park
      Seaton Burn
      Newcastle Upon Tyne
      NE13 6DS
      United Kingdom
    Telephone:
      01670333866
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2020-01-31
    Last Published 2019-01-08

Local Authority:

    North Tyneside

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

28th September 2018 - During a routine inspection pdf icon

What life is like for people using this service: Systems and processes were not robust which left people at risk of receiving ineffective care. People told us the service was reliable and provided by caring, well trained and consistent staff. The registered manager, who was also the owner of the service, was passionate about providing high quality person-centred care but lacked the knowledge in some areas to implement safe systems to achieve this.

Risks had not always been identified and planned for. Staff did not have enough information about how to support people who, due to their needs, displayed behaviour which could be challenging to staff. Medicines were not always safely managed. Staff did not always have information about the medicines they were administering, and records did not always show people received their medicines as prescribed.

People’s rights had not always been upheld as the Mental Capacity Act 2005 had not been adhered to. Records showed that staff had not always respected people’s decisions about their care, despite not assessing their capacity.

Records were not complete. People’s needs had changed dramatically but their records had not been updated to reflect this. Monitoring arrangements in place to reduce the risk of financial abuse were not effective. Staff recruitment checks did not show safe processes had always been followed.

Checks the registered manager undertook were not robust enough to ensure that service was performing well and following processes. Accident and incidents were not reflected on to drive improvements.

People told us they felt safe and well cared for. They told us staff were conscientious, kind and reliable. Staff arrived when people expected them to, and stayed for the full duration of their visit. Staff afforded people respect and dignity and delivered care and support with compassion.

Staff had been proactive in sourcing new opportunities for people to participate in activities. Staff knew people well and understood their care needs. People told us they thought the service was well managed.

We identified three breaches of the Health and Social Care Act (Regulated Activities) Regulations 2014 around safe care, the need for consent and governance. Details of action we have asked the provider to take can be found at the end of this report.

Rating at last inspection: This is the first inspection of this service since it registered in October 2017.

About the service: Complete Community Health Care Ltd is a domiciliary care agency. At the time of our inspection 15 people, living in their own homes, were receiving personal care from the service. Care was provided to older people and people with physical health needs.

Why we inspected: This was a planned inspection.

Follow up: We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good.

 

 

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