We carried out an announced comprehensive inspection on 11 January 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with

the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This service is registered with CQC under the Health and Social Care Act 2008 to provide independent GP services to individual patients in their locality.

Six patients provided feedback directly to the Care Quality Commission (CQC). All comments were positive about the service experienced. Patients commented that they felt they were well treated and cared for; that they were treated with kindness and compassion and that doctors were friendly professional and courteous.  

Our key findings were:

·        

The practice had systems and processes to minimise risks to patient safety. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Learning was shared with the team and outcomes had been actioned.

·      

There was a system for recording, actioning and tracking patient safety alerts. A

lerts had been reviewed and action taken where appropriate. All alerts were reviewed in clinical meetings.

·        

All appropriate recruitment checks had been carried out on staff prior to being employed by the practice.

·        

Feedback from patients about their care was consistently positive.

·       

The practice was well equipped to treat patients and meet their needs. This included appropriate arrangements for equipment and medicines that may be required to respond to a medical emergency.

·       

Information about services and how to complain was available to patients. The practice made improvements to the quality of care as a result of learning from complaints and concerns.

·       

There was a practice development plan that documented both their long and short-term priorities.

·     

The practice had visible clinical and managerial leadership with audit arrangements in place to monitor quality.