During our inspection of Confident Dental Care on 20 June 2013 we spoke with four people who used the service. We also looked at a variety of comments made by people as part of the dentist’s satisfaction surveys and the comments book. The comments were all very positive and included, "Very professional" and "I wouldn’t think of going anywhere else." We observed the receptionist helping people to make appointments that best suited them, in an effort to reduce the number of people who failed to attend their appointments.

During our inspection we spoke with people who told us they felt involved in their treatment. One person said, "We go through things we have a good chat, and I am given time to choose my option." The records that we looked at and the conversations we had with people confirmed that treatment options were discussed with people using the service.

The dentist had sufficient processes in place to ensure that treatment was delivered safely. One person said, "It’s the best decision I’ve ever made to come here." All areas of the centre were clean and tidy and there were robust infection control processes in place to ensure people were treated safely. One person said, “It’s just spotless here.”

People told us that they would be confident to make a complaint if it was necessary and we saw that people were given the appropriate information to do so.