This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

As part of our inspection programme, we carried out an announced comprehensive inspection at Conway Medical Centre on 10 July 2018.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Patients reported that they were able to access care when they needed it.
• The practice was fully aware of the areas in which they needed to improve, which included utilising the recall system and coding patients accurately. The practice had replaced many of the previous paper based systems with electronic processes in order to address this.
• We were informed that many of their patients did not have English as a first language and there was extensive use of translation and interpretation services for many patient consultations. This supported patients to understand and be involved in decisions about their care and treatment.
• There was a focus on continuous learning and improvement. The practice had developed a diabetic foot screening protocol which had been presented locally with a view to being adopted by other practices.
• The practice engaged with other local providers of health and social care to respond to patients’ needs. For example, a project to improve coordination of services for patients who resided in the Chapeltown and Harehills areas of Leeds.

The areas where the provider should make improvements are:

• Review and improve the recording of management meetings.
• To promote and increase patient uptake of cervical, bowel and breast cancer screening.
• Improve the care and treatment provided to patients diagnosed with diabetes.
• Review and improve the levels of patient satisfaction.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence table for further information.