Patients’ diversity was respected. The provider told us that the practice specialised in providing dental care to Japanese patients and that the practice was mindful of Japanese culture. For example, during our inspection we saw that the entrance had space for patients to remove and store their outdoor footwear; and that slippers were provided. The 3 patients we spoke with were positive about how staff respected and accommodated their culture.

Patients we spoke with were positive about the quality of care and treatment received. One patient described dental care as “10/10."

None of the 3 patients we spoke with expressed concerns about their safety when dental care and treatment was being delivered. One patient told us “I feel safe here. It helps that the staff speak Japanese.”

We saw that the waiting area and treatment room were clean and clutter free. None of the patients we spoke with expressed concerns about cleanliness or the overall environment. One patient told us that the practice was "clean", adding that they had "no complaints at all."

Staff records and other records relevant to the management of the services were accurate and fit for purpose. During the course of our inspection, the dentist was able to promptly locate policies, procedures and training records.

We spoke with three patients on the phone who gave positive feedback about the dental practice. They told us that they were treated with respect, pointing to how the dentist involved them in their care by respecting choices and preferences. A comment from a patient that, “everything is explained to me” was shared by others.

Patients felt they received effective and appropriate care and treatment. Responding to the question on whether the dentist was meeting their individual needs, a patient told us “a friend recommended the dentist”. We soon established other patients had the same view that their individual needs were met. They felt confident to speak with the dentist if they had any concerns.