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Cooper Noble Care Ltd, Liverpool.

Cooper Noble Care Ltd in Liverpool is a Supported living specialising in the provision of services relating to caring for adults under 65 yrs, learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 14th December 2017

Cooper Noble Care Ltd is managed by Cooper Noble Care Ltd.

Contact Details:

    Address:
      Cooper Noble Care Ltd
      84 Windsor Street
      Liverpool
      L8 8EQ
      United Kingdom
    Telephone:
      01517093413

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-12-14
    Last Published 2017-12-14

Local Authority:

    Liverpool

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

30th October 2017 - During a routine inspection pdf icon

This announced inspection was conducted on 30 October 2017.

This service provides care and support to people living in seven ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. Additional support was also provided on an outreach basis. At the time of the inspection Cooper-Noble Care provided care for a total of 54 people who held their own tenancies. Only four of the 54 were receiving the regulated activity of personal care. The balance of 50 people were being supported in other ways to maintain their tenancies and access the community. The provider supported people with enduring mental health conditions to maintain and improve their health and independence in community settings.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good. However the rating for the Responsive domain has improved from Good to Outstanding.

Why the service is rated Good.

The people that we spoke with were extremely positive about their involvement in the assessment and care planning process. They were equally positive about the impact that effective planning and implementation had on their health and wellbeing. We saw evidence of the positive impact that the service had on people’s lives.

Health and social care professionals were extremely complimentary about the quality of care and support provided by the service.

We looked at the care plans for all four people receiving regulated activity. The quality of the information was exceptional. Each record contained extensive, person-centred information which included; life histories, descriptions of important relationships, goals, aspirations and risks.

People were supported to follow their interests and develop new ones as part of the planning and review process. Interests and activities included; holidays, work placements, shopping and volunteering.

A social care professional responding on behalf of the local authority said, ‘I have spoken to a number of social workers about the response Cooper Noble have provided to the service users they support and again this has all been positive. They describe a person centred response to care in which individuals are thriving. I have found Cooper Noble to be very responsive to the needs of the city. When we have been in a position of requiring immediate placements, such as the closure of [named nursing home], they were very proactive in assessing individual’s needs.’

We were shown evidence of the service accommodating the needs of people from different cultures and backgrounds. The needs and preferences of people from other cultures and faiths was clearly documented and available to staff. The provider also considered people’s gender and sexuality as part of the assessment and planning process.

The service had a robust complaints procedure which required formal responses to be produced within very short timeframes. We did not see any evidence that any formal complaints had been recently submitted, but the registered manager and staff were clear about the process.

People using the service and their relatives told us that they felt safe being supported by Cooper Noble Care. We saw evidence that the service regularly provided additional support to people based on their needs. Staff knew how to recognised signs of abuse and how to report them.

Staff had been recruited safely and closely matched to meet the needs of pe

 

 

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