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Copmanthorpe Dental Centre, Copmanthorpe, York.

Copmanthorpe Dental Centre in Copmanthorpe, York is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th February 2016

Copmanthorpe Dental Centre is managed by Thorpe Dental Group Limited who are also responsible for 2 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2016-02-25
    Last Published 2016-02-25

Local Authority:

    York

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th January 2016 - During a routine inspection pdf icon

We carried out an announced comprehensive inspection on 12 January 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The Thorpe Dental Group operates Copmanthorpe Dental Centre. The service is located on St Giles Way in York, North Yorkshire. It offers mainly NHS dental treatment but also offer private options. The services include preventative advice and treatments and routine restorative dental care. The practice also offer a variety of dental care plans where patients pay a monthly subscription and receive a discount off treatment and includes an examination every six months and a hygienist visit at varying intervals.

The practice has wheelchair access. Parking is available locally.

The practice currently has three dentists (one of which is a foundation dentist) who are supported by a practice manager, a dental hygienist, three dental nurses (one of which is a trainee) and one receptionist.

One surgery is located on the ground floor and a further two surgeries are on the first floor. There is also a reception and waiting area and a decontamination room. There are accessible toilet facilities on the ground floor.

The practice opening hours are:

Monday to Friday from 09-00 to 13-00 and 14-00 to 17-00

On the day of inspection we received feedback from one patient. The patient who provided feedback was positive about the care and treatment they received at the practice. They told us they were involved in all aspects of their care and were very pleased with the service. They found the staff to be professional, good communication skills, efficient and caring and they were treated with dignity and respect in a clean and tidy environment.

The practice owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Our key findings were:

  • The practice was clean and hygienic.
  • Staff had been trained to manage medical emergencies.
  • Infection prevention and control procedures were in accordance with the published guidelines.
  • Dental care records were detailed and included information about discussions with the patient about advice given and treatment options.
  • Patients’ care and treatment was planned and delivered in line with evidence based guidelines, best practice and current regulations.
  • Patients were treated with dignity and confidentiality was maintained.
  • We observed that patients were treated with kindness and respect by staff. Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.
  • The appointment system met patients’ needs.

There were areas where the provider could make improvements and should:

  • Review the protocol for receiving, sharing and acknowledging alerts by e-mail from the Medicines and Healthcare products Regulatory Agency (MHRA), the UK’s regulator of medicines, medical devices and blood components for transfusion, responsible for ensuring their safety, quality and effectiveness.
  • Record fridge temperatures where dental materials are stored.
  • Make the dental care record and X-ray audits practitioner specific.
  • Review the practice’s recruitment procedure to obtain references for all new recruits.
  • Undertake a practice specific infection control audit.
  • Undertake an external fire risk assessment.
  • Undertake a risk assessment on the door out of the decontamination room.

4th March 2013 - During a routine inspection pdf icon

People we spoke with told us that they had been examined and were given information about their treatment options. This allowed them to give their consent. People said they were satisfied with the care and treatment they received. One person we spoke with said “We discussed my treatment options and I gave my consent.”

We saw that there were policies and procedures in place to help to protect people from abuse. Staff received safeguarding training and were aware of the action they must take if they suspected abuse may be occurring. This helped to protect people.

There were appropriate decontamination systems, policies and procedures in place to help to protect people’s health and wellbeing. The premises and equipment were regularly maintained to ensure that people’s health and safety was protected.

Staff were supported to maintain and develop their skills. One person using this service said “The staff are skilled and professional, both the dentist and dental nurse. I think my dentist is one of the best."

The quality of the service was monitored by the senior staff and provider. People completed questionnaires periodically. This helped the provider to understand people’s experiences and maintain or improve the services being provided.

The practice had a complaints procedure in place. People we spoke with had not raised any complaints. One person said “I have no complaints at all regarding this service.”

 

 

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