People told us that they were treated with dignity and respect by staff at the service. One person said "they (staff) seem to know me here which I like.” People told us that treatment options were explained to them and that they were able to have confidential discussions in private.

We found that treatment plans were in place which included details of any fees payable. These were signed to indicate people gave consent to treatment. The service took details of the medical histories of people before providing treatment to them.

People told us that they found the environment to be clean, and that staff wore protective clothing. One person said "it’s always clean here." We observed that the service was visibly clean, and staff told us of infection control procedures in the service.

We found that staff had regular training, including dealing with medical emergencies and infection control. People told us they knew how to make complaints, and we found that there was a complaints procedure in place.