This inspection took place on 9,10 and 12 October 2018 and was announced. It was the first inspection since the provider registered on 2 November 2017.

Corby Enterprise Centre is a domiciliary care agency providing personal care and treatment of disorder, disease and injury. It is registered to provide a service to children, younger adults, older people, people with learning disabilities or autistic spectrum disorder, people with a physical disability, people with a sensory impairment, people with mental health needs and people living with dementia.

CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection it was confirmed that six people using the service received 'personal care’.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was fully aware of their legal responsibilities and was committed to providing excellent leadership and support to staff.

People received care and support from a staff team that were inspired and had a positive sense of direction and strong leadership to give people an enhanced quality of life. The vision and values of the provider in providing high quality person centred care was central to the ethos of the service. People’s care was centred around them as individuals and they were fully engaged in making decisions about their care. Without exception staff and the management team actively supported people’s independence and meeting their hopes and dreams. Assessments and care plans considered people's values, beliefs, hobbies and interests along with their goals and aspirations for the future.

Without exception people and their relatives confirmed that staff respected people's individuality and enabled them to express their wishes and make choices for themselves about all aspects of their lives. The management team and staff understood the importance of working in accordance with the principles of the Mental Capacity Act, 2005 (MCA). The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible.

People were treated with kindness, compassion, dignity and respect. Their rights to privacy and freedom of choice were fully upheld. The provider was committed to ensuring they had the right staff with the right approach and understanding to meet people's individual needs. People and their relatives told us that staff and the management team often went the extra mile to ensure that people had happy and fulfilled lives. The provider was committed to overcoming barriers to meet people’s hopes and dreams and actively supported and advocated for people to enable them to achieve these.

People were supported by staff to engage in activities of their choosing. The provider built relationships with services within people’s local community to enhance people’s care experience.

The provider considered innovative ways of supporting people to communicate their needs and actively researched other methods of assistive technology that would enhance people’s quality of life.

People and their relatives were central to team meetings, reviewing care plans and risk assessments. People were actively involved in the recruitment p