People told us they did not have any problem making appointments at convenient times to them. We spoke with one person who had an unplanned, emergency appointment.

We saw new patients completed a medical history form. This was then updated at subsequent visits with details of any treatment provided. Changes in people's medical history or underlying conditions were recorded. This meant dentists had the up to date information they needed to treat people safely and appropriately.

The people we spoke with said the consulting rooms were always clean. They told us they had no concerns about hygiene standards in the practice from what they had experienced.

We saw checks had been carried with the General Dental Council on the registration status of the dentists and dental nurses. This confirmed their qualifications and skills had been maintained appropriately and were up to date.

We were not able to find a record in every case of a full employment history or explanations for any gaps in employment. We found the physical and mental fitness of people recruited had not always been established through a health check or declaration.

We saw a health and safety checklist was in place and was supported by a system of daily records covering cleaning and sterilising regimes. This showed the effectiveness and safety of the practice had been routinely monitored to ensure it protected people who used the service.