Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Coventry GP Walk-in Centre on 20 and 22 June 2017. Overall the service is rated as good.

Our key findings across all the areas we inspected were as follows:

• The service had clearly defined and embedded systems to minimise risks to patient safety.

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.

• The service was aware of the requirements of the duty of candour and systems ensured compliance with this.

• Patients told us they were treated with dignity and respect and were involved in their care and decisions about their treatment.

• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.

• There was a clear leadership structure which encouraged a culture of openness and accountability. Staff told us they felt supported by management.

• The service proactively sought feedback from staff and patients, which it acted on.

• The service had good facilities and was well equipped to treat patients and meet their needs.

• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice