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Cranleigh Medical Practice, Cranleigh.

Cranleigh Medical Practice in Cranleigh is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th October 2019

Cranleigh Medical Practice is managed by Cranleigh Medical Practice.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-10-25
    Last Published 2015-12-24

Local Authority:

    Surrey

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th October 2014 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We undertook a comprehensive inspection of Cranleigh Medical Practice on 7 October 2014.

Overall we have rated the practice as good. We found that the practice provided safe, effective, caring and well led services to all patients and outstanding care to the frail elderly population. The practice was also rated as outstanding for being responsive and ensuring services were organised to meet people's needs. The practice had a strong ethos of providing the highest quality care possible to patients. The staff we spoke with were motivated and committed and felt well supported in their roles. Patients described the practice as caring, professional and efficient.

Our key findings were as follows:

  • Systems were in place to ensure that information about safety was recorded and monitored and learning from incidents was used to support improvement.

  • Staff received appropriate professional development and felt well supported in their roles.

  • Feedback from patients showed that they felt that staff were caring, helpful and professional.

  • Systems were in place to ensure high standards of cleanliness and infection control.

  • Some patients were concerned about the length of time they had to wait to get an appointment with a GP of their choice.

We saw a number of areas of outstanding practice. These were:

  • Work undertaken to improve the quality of care for the frail elderly which included inviting patients identified as at risk of admission to hospital for a comprehensive geriatric assessment and involving them in the development of their own care plan. There was evidence that hospital admissions had been avoided as a result of the care plans.

  • All staff had attended a dementia training day provided on-site by the council and the practice had been identified by them as a ‘dementia friendly’ organisation.

  • The practice had identified mental health as a significant issue amongst its population and had a designated lead GP for mental health. The consultant psychiatrist attached to the community mental health team met monthly with the GPs in the practice to discuss specific cases and to provide guidance and advice about referrals.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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