Creative Support - Bedford Services, Bedford Business Centre, Mile Road, Bedford.Creative Support - Bedford Services in Bedford Business Centre, Mile Road, Bedford is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 16th August 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Service Provider:
This provider also manages:
Blackburn Service - Blackburn Creative Support - Apsley Court - Orpington Creative Support - Avonlea - Wellingborough Creative Support - Balshaw Respite Service - Chorley Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness Creative Support - Beardall Court - Wallsend Creative Support - Bedfordshire Service - Houghton Regis Creative Support - Blackpool Service (Learning Disabilities) - Blackpool Creative Support - Bolton Service - Bolton Creative Support - Bradford Service - Shipley Creative Support - Bredon Respite Service - Runcorn Creative Support - Brownley Road - Manchester Creative Support - Burnley Personalised Services - Burnley Creative Support - Burnside Court Extra Care Carlisle - Carlisle Creative Support - Bury Service - Bury Creative Support - Calderdale & Kirklees Services - Halifax Creative Support - Camden and Barnet Service - London Creative Support - Cannock Services - Cannock Creative Support - Chorley Service - Chorley Creative Support - Clover Court & Warden Road - Edgware Creative Support - Coopers Court Extra Care Service - London Creative Support - Derby Service - Derby Creative Support - Doncaster Personalised Services - Doncaster Creative Support - Doncaster Services - Doncaster Creative Support - Donnybrook Court - London Creative Support - Dove Lane - Bedford Creative Support - Dudden Mews - Millom Creative Support - Duncan Court - London Creative Support - Durham Services - Stockton On Tees Creative Support - East Lancashire Extra Care Services - Preston Creative Support - Fairlea - Wellingborough Creative Support - Gateshead Service - Gateshead Creative Support - Hampton Crescent - Leeds Creative Support - Heysham Gardens - Carlisle Creative Support - Heysham Intensive Support Services - Morecambe Creative Support - High Street - Bedford Creative Support - Jarrow Service - Jarrow Creative Support - Kendal - Kendal Creative Support - Lanchester Court - Rugby Creative Support - Leeds Service (Brandling Court) - Leeds Creative Support - Leicester Service - Leicester Creative Support - Leonora Street - Stoke On Trent Creative Support - Little Paddock - Bedford Creative Support - Manchester Enduring Mental Health Needs Service - Manchester Creative Support - Manchester Extra Care Services - Manchester Creative Support - Manchester Mental Health Services - Manchester Creative Support - Manchester Services - Sale Creative Support - Maytree Court - Liverpool Creative Support - Monkwray Court - Whitehaven Creative Support - Morecambe Service (Learning Disability) - Morecambe Creative Support - North East Lincolnshire Services - Grimsby Creative Support - North Lincolnshire Services - Scunthorpe Creative Support - North Manchester Personalised Services - Manchester Creative Support - Northampton Services - Northampton Creative Support - Northampton Services - Northampton Creative Support - Pelham House - Newbury Creative Support - Pine Court - Derby Creative Support - Reading Services - Reading Creative Support - Regency Court - Bromley Creative Support - Robert Heath Street - Stoke-on-Trent Creative Support - Rowan Village - Stoke on Trent Creative Support - Salford Complex Needs Learning Disability Service - Manchester Creative Support - Salford Personalised Services - Manchester Creative Support - Salford Physical Disabilities Service - Salford Creative Support - Sandwell & Dudley Service - Wolverhampton Creative Support - Simonside Court - South Shields Creative Support - Slough Services - Slough Creative Support - Slough Supported Living - Slough Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London Creative Support - South Lakes Service - Windermere Creative Support - South Manchester Womens Project - Manchester Creative Support - St Helens Respite Service - St Helens Creative Support - St. Helens - St. Helens Creative Support - Staffordshire Services - Stoke-on-Trent Creative Support - Stockport Extra Care Services - Stockport Creative Support - Stockport Supported Living Service - Stockport Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees Creative Support - Sue Starkey House & Shipton House - London Creative Support - Sutherland Court - London Creative Support - Tameside Domiciliary Service - Manchester Creative Support - Tameside Intense Support Service - Stalybridge Creative Support - Tameside Personalised Services - Ashton-under-lyne Creative Support - Telford & Shropshire - Telford Creative Support - Telford & Shropshire Services - Telford Creative Support - The Chestnuts - Wellingborough Creative Support - The Frogponds - Wellingborough Creative Support - The Glade - Bedford Creative Support - The Houghtons - Bedford Creative Support - The Laurels (Cumbria) - Carlisle Creative Support - Trafford Respite Service - Trafford Creative Support - Trafford Supported Living Service - Sale Creative Support - Ulverston Autism Service - Ulverston Creative Support - Warrington Personalised Services - Warrington Creative Support - Warwickshire Services - Bidford-on-Avon Creative Support - Warwickshire Supported Living Service - Warwick Creative Support - Wellingborough Services - Northampton Creative Support - West Berkshire Services - Newbury Creative Support - Whinn Dale Extra Care Service - Normanton Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby Creative Support - Wigan Service - Wigan Creative Support - Willowtree House - Wellingborough Creative Support - Wolverhampton Service - Wolverhampton Creative Support – Oaktree House and Cedar Court - Reading Creative Support East Lancashire Personalised Services - Accrington Creative Support Leeds Service - Leeds Creative Support Limited - Hartlepool Service - Stockton-on-Tees Creative Support Thistley Green Intensive Support Service - Braintree Creative Support-Cornerstones and Chimney Court - Reading Danesfield - Jarrow Doseley Road - Telford Sheffield Services - Sheffield Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
16th March 2017 - During a routine inspection
![]() Bedford Supported Living Service provides personal care and support to people with learning disabilities living in their own homes. The service is provided within four supported living housing schemes located in the town of Bedford and the surrounding area. At the time of our inspection 46 people were using the service. At the last inspection in June 2015, the service was rated Good. At this inspection we found the service remained Good. The service has a registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People using the service felt safe. There were systems in place to safeguard people from the risk of possible harm. Personalised risk assessments were completed and updated regularly. The service had robust recruitment procedures in place. There were sufficient staff on duty to meet the care and support needs of people in each of the housing schemes. Staff were knowledgeable and competent in their roles and were supported by way of supervision and appraisals. These were consistently completed for all staff and were used give feedback on performance and plan future personal development. People were supported to maintain their health and well-being and accessed the services of health professionals. Staff were kind, helpful and maintained people’s dignity throughout their care and support. Positive relationships existed between people and staff. People were involved in planning their care and deciding in which way their care was provided. Each person had a detailed care plan which was reflective of their needs and had been reviewed at regular intervals. Staff were knowledgeable about the people they were supporting and provided personalised care. People and staff knew who to raise concerns to and information regarding the complaints procedure was available in each housing scheme. The provider had a consistent process for receiving complaints, concerns and compliments. Quality assurance processes were in place. Feedback on the service was encouraged and people were provided with frequent opportunities to express their views on the care and support they received. There was an open culture. People and staff found the registered manager supportive and approachable. Further information is in the detailed findings below.
28th April 2014 - During a routine inspection
![]() We carried out this inspection to follow up on our previous findings of non-compliance with medication training from our inspection on 28 November 2013. We found the provider had made the necessary changes. We considered all the evidence we had gathered under the outcomes we had inspected to answer questions we always ask; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well lead? This is a summary of what we found- Is the service caring? We observed staff responding to people’s needs and interacting in a positive way. People who used the service were encouraged to be as independent as possible.
Is the service responsive? Care plans and risk assessments were in place and updated when people’s needs changed. People were assisted to enjoy activities of their choice, with support when required. Is the service safe? There was appropriate numbers of staff on duty to provide support to the people who used the service. Staff had attended suitable training to enable them to carry out their duties effectively. Is the service effective? It was clear from our observations that staff had a good rapport with people. One person who used the service told us, “I like it here, but sometimes another person shouts, and I don’t like that. When that happens, the staff come to my flat to make sure I am OK”. Is the service well lead? The service had a registered manager in post, who was supernumerary to the staff on duty. Records showed that regular quality audits had been carried out to check the service provision.
28th November 2013 - During a routine inspection
![]() When we inspected Bedford Supported Living Service on 28 November 2013, they provided care and support to 20 people in their own homes. We spoke with three people who used the service and three staff. People we spoke with were happy with the care and support they received. One person said, "It's alright living here. I like my flat and staff are helpful when I need support." We saw that people's needs had been assessed. There were appropriate support plans and risk assessments in place, which had been reviewed regularly and when people's needs changed. Their consent was sought prior to any care or support being delivered. The provider had effective medication management systems in place. However, we found medication training and competency assessments were inadequate to ensue that people who used the service were protected against the risks associated with unsafe medicine management practices. We found the provider had effective systems in place to assess and monitor the quality of the service they provided.
2nd November 2012 - During a routine inspection
![]() Bedford Supported Living Service provided support to people with a learning disability who were accommodated in flats in three schemes in the Bedford area. Staff usually worked in the same scheme but cover for each other when necessary. We found that care was planned and delivered in line with individual care plans. One person had recently taken up a new interest and this was very important to them. Staff were seen to be supportive and encouraging so the person's confidence was boosted. One person said "I have a key worker and I go to them if I need anything." The system used by the service for protecting people from abuse, was reviewed on our visit of 2 November 2012. The system used was robust and followed the local multi agency process. We spoke with one staff member who had completed National Vocational Qualification (NVQ) level two in care and another staff member who had worked in the care sector for over 20 years. Staff had received training that was relevant to the type of needs the people using the service had. The manager had sent out questionnaires to all the people using the service and we saw comments such as "I enjoy living here and my independence." and another comment made said "The staff are friendly."
1st January 1970 - During a routine inspection
![]() This inspection took place on 11 & 12 June and was announced.
The inspection was carried out by one inspector.
Bedford Supported Living Service provides care and support to adults with learning disabilities who live in their own home. At the time of the inspection 31 people were using the service.
There was a manager employed. The manager was not registered, however; they were going through the process of registration with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe using the service. It was evident from talking with staff that they were aware of what they considered to be abuse and how to report this.
Staff knew how to use risk assessments to keep people safe alongside supporting them to be as independent as possible.
There were sufficient staff, with the correct skill mix, to support people with their needs.
Recruitment processes were robust
Medicines were stored, administered and handled safely.
Staff were knowledgeable about the needs of individual people they supported. People were supported to make choices around their care and daily lives.
New staff had undertaken the provider’s induction programme and training to allow them to support people confidently.
Staff had attended a variety of training to ensure they were able to provide care based on current practice when assisting people.
Staff always gained consent before supporting people.
There were policies and procedures in place in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. Staff knew how to use them to protect people who were unable to make decisions for themselves.
People were able to make choices about the food and drink they had, and staff gave support when required.
People had access to a variety of health care professionals if required to make sure they received on-going treatment and care.
People were treated with kindness and compassion by the staff.
People and their relatives were involved in making decisions and planning their care, and their views were listened to and acted upon.
Staff treated people with dignity and respect.
There was a complaints procedure in place which had been used effectively.
People were complimentary about the registered manager and staff. It was obvious from our conversations that staff, people who used the service and the registered manager had good relationships.
We saw that effective quality monitoring systems were in place. A variety of audits were carried out and used to drive improvements.
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