Creative Support - Camden and Barnet Service, Archway Business Centre, 19-23 Wedmore Street, London.
Creative Support - Camden and Barnet Service in Archway Business Centre, 19-23 Wedmore Street, London is a Homecare agencies and Supported living specialising in the provision of services relating to learning disabilities and personal care. The last inspection date here was 3rd October 2017
For a guide to the ratings, click here.
This provider also manages:
Blackburn Service - Blackburn
Creative Support - Apsley Court - Orpington
Creative Support - Avonlea - Wellingborough
Creative Support - Balshaw Respite Service - Chorley
Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness
Creative Support - Beardall Court - Wallsend
Creative Support - Bedford Services - Bedford
Creative Support - Bedfordshire Service - Houghton Regis
Creative Support - Blackpool Service (Learning Disabilities) - Blackpool
Creative Support - Bolton Service - Bolton
Creative Support - Bradford Service - Shipley
Creative Support - Bredon Respite Service - Runcorn
Creative Support - Brownley Road - Manchester
Creative Support - Burnley Personalised Services - Burnley
Creative Support - Burnside Court Extra Care Carlisle - Carlisle
Creative Support - Bury Service - Bury
Creative Support - Calderdale & Kirklees Services - Halifax
Creative Support - Cannock Services - Cannock
Creative Support - Chorley Service - Chorley
Creative Support - Clover Court & Warden Road - Edgware
Creative Support - Coopers Court Extra Care Service - London
Creative Support - Derby Service - Derby
Creative Support - Doncaster Personalised Services - Doncaster
Creative Support - Doncaster Services - Doncaster
Creative Support - Donnybrook Court - London
Creative Support - Dove Lane - Bedford
Creative Support - Dudden Mews - Millom
Creative Support - Duncan Court - London
Creative Support - Durham Services - Stockton On Tees
Creative Support - East Lancashire Extra Care Services - Preston
Creative Support - Fairlea - Wellingborough
Creative Support - Gateshead Service - Gateshead
Creative Support - Hampton Crescent - Leeds
Creative Support - Heysham Gardens - Carlisle
Creative Support - Heysham Intensive Support Services - Morecambe
Creative Support - High Street - Bedford
Creative Support - Jarrow Service - Jarrow
Creative Support - Kendal - Kendal
Creative Support - Lanchester Court - Rugby
Creative Support - Leeds Service (Brandling Court) - Leeds
Creative Support - Leicester Service - Leicester
Creative Support - Leonora Street - Stoke On Trent
Creative Support - Little Paddock - Bedford
Creative Support - Manchester Enduring Mental Health Needs Service - Manchester
Creative Support - Manchester Extra Care Services - Manchester
Creative Support - Manchester Mental Health Services - Manchester
Creative Support - Manchester Services - Sale
Creative Support - Maytree Court - Liverpool
Creative Support - Monkwray Court - Whitehaven
Creative Support - Morecambe Service (Learning Disability) - Morecambe
Creative Support - North East Lincolnshire Services - Grimsby
Creative Support - North Lincolnshire Services - Scunthorpe
Creative Support - North Manchester Personalised Services - Manchester
Creative Support - Northampton Services - Northampton
Creative Support - Northampton Services - Northampton
Creative Support - Pelham House - Newbury
Creative Support - Pine Court - Derby
Creative Support - Reading Services - Reading
Creative Support - Regency Court - Bromley
Creative Support - Robert Heath Street - Stoke-on-Trent
Creative Support - Rowan Village - Stoke on Trent
Creative Support - Salford Complex Needs Learning Disability Service - Manchester
Creative Support - Salford Personalised Services - Manchester
Creative Support - Salford Physical Disabilities Service - Salford
Creative Support - Sandwell & Dudley Service - Wolverhampton
Creative Support - Simonside Court - South Shields
Creative Support - Slough Services - Slough
Creative Support - Slough Supported Living - Slough
Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London
Creative Support - South Lakes Service - Windermere
Creative Support - South Manchester Womens Project - Manchester
Creative Support - St Helens Respite Service - St Helens
Creative Support - St. Helens - St. Helens
Creative Support - Staffordshire Services - Stoke-on-Trent
Creative Support - Stockport Extra Care Services - Stockport
Creative Support - Stockport Supported Living Service - Stockport
Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees
Creative Support - Sue Starkey House & Shipton House - London
Creative Support - Sutherland Court - London
Creative Support - Tameside Domiciliary Service - Manchester
Creative Support - Tameside Intense Support Service - Stalybridge
Creative Support - Tameside Personalised Services - Ashton-under-lyne
Creative Support - Telford & Shropshire - Telford
Creative Support - Telford & Shropshire Services - Telford
Creative Support - The Chestnuts - Wellingborough
Creative Support - The Frogponds - Wellingborough
Creative Support - The Glade - Bedford
Creative Support - The Houghtons - Bedford
Creative Support - The Laurels (Cumbria) - Carlisle
Creative Support - Trafford Respite Service - Trafford
Creative Support - Trafford Supported Living Service - Sale
Creative Support - Ulverston Autism Service - Ulverston
Creative Support - Warrington Personalised Services - Warrington
Creative Support - Warwickshire Services - Bidford-on-Avon
Creative Support - Warwickshire Supported Living Service - Warwick
Creative Support - Wellingborough Services - Northampton
Creative Support - West Berkshire Services - Newbury
Creative Support - Whinn Dale Extra Care Service - Normanton
Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby
Creative Support - Wigan Service - Wigan
Creative Support - Willowtree House - Wellingborough
Creative Support - Wolverhampton Service - Wolverhampton
Creative Support – Oaktree House and Cedar Court - Reading
Creative Support East Lancashire Personalised Services - Accrington
Creative Support Leeds Service - Leeds
Creative Support Limited - Hartlepool Service - Stockton-on-Tees
Creative Support Thistley Green Intensive Support Service - Braintree
Creative Support-Cornerstones and Chimney Court - Reading
Danesfield - Jarrow
Doseley Road - Telford
Sheffield Services - Sheffield
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31st July 2017 - During a routine inspection
Creative Support (Camden & Barnet Learning Disability Services) provides supported living to 53 people at eleven sites including floating support to a small number of people in their own homes.
This inspection was short notice, which meant the provider and staff did not know we were coming until shortly before we visited the service. At the last inspection on 12 and 26 May 2015 the provider met all of the requirements we looked at and was rated good..
At this inspection we found the service remained Good.
There was a registered manager in place at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were kept safe from harm and staff knew what to do in order to maintain their safety. Risks to people were assessed and action was taken to minimise potential risks. Medicines were safely managed. The provider operated thorough staff recruitment procedures to ensure they were safe to work with the people.
People were supported to have choice and control of their lives and support workers supported them in the least restrictive way possible. The policies and systems in the service also support this practice.
Support workers were trained and had completed an induction programme before starting their employment at the service. They were also supported through supervision and had their performance and development needs reviewed.
Support workers ensured that on-going healthcare support from local GPs and other healthcare professionals was made available and supported people to remain healthy.
People’s dignity and privacy was maintained and staff knew how people preferred to be supported. Support workers liaised with people’s families as necessary. People’s independence was promoted and support workers encouraged them to do as much for themselves as possible. People were given information on how to make a complaint and supported people to access advocacy services when needed.
The registered manager carried out regular audits of the service and used these as a means of maintaining high quality care. Any action that was required was taken and the service provider was open and transparent in the way that they communicated with people.
Further information is in the detailed findings below.
1st January 1970 - During a routine inspection
Creative Support (Camden & Barnet Learning Disability Services) provides supported living to approximately 50 people at eleven sites including floating support to a small number of people in their own homes.
This inspection was short notice which meant the provider and staff did not know we were coming until shortly before we visited the service. At the last inspection on 4 February 2014 the provider met all of the requirements we looked at.
At the time of our inspection the provider employed a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.
From the discussions we had with people using the service, relatives and other stakeholders we found that people were usually highly satisfied with the way the service worked with people. There was confidence about contacting staff at the service to discuss anything they wished to and carers were thought to be knowledgeable and skilled. People felt that there was honesty in the way the service communicated with them.
People’s human rights were protected and the service was diligent with ensuring that the requirements of the Mental Capacity Act (2005) were complied with. Where Deprivation of Liberty Safeguards (DoLS) were applicable we found that this too was managed properly.
People who used the service had a variety of support needs, in some cases highly complex needs, and from the six care plans we looked at we found that the information and guidance provided to staff was clear. Any risks associated with people’s care needs were assessed, and the action needed to mitigate against risks was recorded. We found that risk assessments were updated regularly.
During our review of care plans we found that these were tailored to people’s unique and individual needs. Communication, methods of providing care and support with the appropriate guidance for each person’s needs were in place and regularly reviewed.
We looked at the training records of staff at three shared living projects. We saw that in all cases mandatory training had been undertaken and the type of specialised training they required was tailored to the needs of the people they were supporting. We found that staff appraisals were happening yearly and staff had development objectives were set arising from the appraisal system.
We found that staff respected people’s privacy and dignity and worked in ways that demonstrated this. From the conversations we had with people, our observations and records we looked at, we found that people’s preferences had been recorded and that staff worked well to ensure these preferences were respected.
Records which we viewed showed that people were able to complain and felt confident to do so if needed. People could therefore feel confident that any concerns they had would be listened to.
People who used the service, relatives and stakeholders had a range of opportunities to provide their views about the quality of the service. We found that the provider took this process seriously and worked hard to ensure that people were included and listened to.