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Creative Support - Cannock Services, Cannock.

Creative Support - Cannock Services in Cannock is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, mental health conditions and personal care. The last inspection date here was 7th September 2017

Creative Support - Cannock Services is managed by Creative Support Limited who are also responsible for 112 other locations

Contact Details:

      Creative Support - Cannock Services
      17 Wolverhampton Road
      WS11 1ST
      United Kingdom


For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Service Provider:

    Creative Support Limited

This provider also manages:

Important Dates:

    Last Inspection 2017-09-07
    Last Published 2017-09-07

Local Authority:


Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th August 2017 - During a routine inspection pdf icon

We inspected this service on 7 August 2017. This inspection was announced. This meant the provider and staff knew we would be visiting the service’s office before we arrived. This was the first inspection since the provider’s registration on the 1 March 2016. This service supports adults with a learning disability to live in the community. Some of the accommodation was within a supported living setting, other support was provided to people living with their family or living independently. There were six people in receipt of personal care at the time of this inspection visit.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of harm because identified risks were managed safely. The provider had completed safe recruitment practices. The staff understood what constituted abuse or poor practice and people were supported to take their medicines as needed. People were supported by staff that received the training and support they needed to develop their skills. Staff felt listened to and were happy to raise concerns.

People were supported by a consistent staff team that knew them well and promoted their independence People were supported to make their own decisions. When people were unable to consent they were supported in their best interest.

People’s needs were assessed and support plans where developed with them so that they could be supported in their preferred way. People were supported to maintain a diet that met their dietary requirements and preferences and were supported to use healthcare services. People were enabled to develop and maintain hobbies, interests and work opportunities within the local community to promote equality and integration.

There were processes in place for people to express their views and opinions about the service and to raise any concerns they had. Information on how to raise concerns was provided to people in an accessible format to support their understanding. Quality monitoring checks were completed by the provider and management team and when needed action was taken to make improvements. The provider and registered manager understood their responsibilities around registration with us.



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