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Creative Support - Clover Court & Warden Road, Clover Court, Springwood Crescent, Edgware.

Creative Support - Clover Court & Warden Road in Clover Court, Springwood Crescent, Edgware is a Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, mental health conditions, personal care and sensory impairments. The last inspection date here was 31st August 2019

Creative Support - Clover Court & Warden Road is managed by Creative Support Limited who are also responsible for 112 other locations

Contact Details:

      Creative Support - Clover Court & Warden Road
      Flat 2
      Clover Court
      Springwood Crescent
      HA8 8FT
      United Kingdom


For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Service Provider:

    Creative Support Limited

This provider also manages:

Important Dates:

    Last Inspection 2019-08-31
    Last Published 2017-02-28

Local Authority:


Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th January 2017 - During a routine inspection pdf icon

This inspection took place on the10 January 2017 and was announced. This was the first inspection since the service was registered in April 2016. Creative Support - Clover Court & Warden Road provides supported living to 10 people at two sites. Clover court is a block containing 7 self-contained flats owned by the Notting Hill Housing Trust based in the London borough of Barnet. Warden road is 3 bedroom apartment owned by Origin housing association in the London borough of Camden.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People’s needs were assessed and care plans were developed to identify what care and support people required. People and their families said they were involved in their care planning and were happy to express their views or raise concerns. When people’s needs changed, this was quickly identified and prompt, appropriate action was taken to ensure people’s well-being was protected. People had a copy of their care plan in their home.

People experienced good quality care and support. They were supported to live safe, fulfilled and meaningful lives in the way they wanted to.

People were supported with healthy eating and to maintain a healthy weight, with specialist diets when required. People who needed assistance with meal preparation were supported and encouraged to make choices about what they ate and drank. The support staff we spoke with demonstrated an excellent knowledge of people’s care needs, significant people and events in their lives, and their daily routines and preferences. They also understood the provider’s safeguarding procedures and could explain how they would protect people if they had any concerns

Staff told us they really enjoyed working in the service and spoke positively about the culture and management of the service. Staff told us that they were encouraged to openly discuss any issues. Staff said they enjoyed their jobs and described management as supportive. Staff confirmed they were able to raise issues and make suggestions about the way the service was provided.

The service was safe and there were appropriate safeguards in place to help protect the people who lived there. People were able to make choices about the way in which they were cared for. Staff listened to them and knew their needs well. Staff had the training and support they needed.

Staffing levels were sufficient to meet people’s needs. Recruitment practices were safe and relevant checks had been completed before staff worked at the home. People’s medicines were managed appropriately so they received them safely.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that as far as possible people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). Appropriate mental capacity assessments and best interest decisions had been undertaken by relevant professionals. This ensured that the decision was taken in accordance with the Mental Capacity Act 2005, DoLS and associated Codes of Practice.

People participated in a range of different social activities and were supported to access the local community. They also participated in shopping for their own needs, and some people had recently been on holiday together with staff support.

The registered manager and staff ensured everyone was sup



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