Creative Support - Barrow & Kendal Personalised Services, College House, Howard Street, Barrow-in-furness.Creative Support - Barrow & Kendal Personalised Services in College House, Howard Street, Barrow-in-furness is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 10th January 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Service Provider:
This provider also manages:
Blackburn Service - Blackburn Creative Support - Apsley Court - Orpington Creative Support - Avonlea - Wellingborough Creative Support - Balshaw Respite Service - Chorley Creative Support - Beardall Court - Wallsend Creative Support - Bedford Services - Bedford Creative Support - Bedfordshire Service - Houghton Regis Creative Support - Blackpool Service (Learning Disabilities) - Blackpool Creative Support - Bolton Service - Bolton Creative Support - Bradford Service - Shipley Creative Support - Bredon Respite Service - Runcorn Creative Support - Brownley Road - Manchester Creative Support - Burnley Personalised Services - Burnley Creative Support - Burnside Court Extra Care Carlisle - Carlisle Creative Support - Bury Service - Bury Creative Support - Calderdale & Kirklees Services - Halifax Creative Support - Camden and Barnet Service - London Creative Support - Cannock Services - Cannock Creative Support - Chorley Service - Chorley Creative Support - Clover Court & Warden Road - Edgware Creative Support - Coopers Court Extra Care Service - London Creative Support - Derby Service - Derby Creative Support - Doncaster Personalised Services - Doncaster Creative Support - Doncaster Services - Doncaster Creative Support - Donnybrook Court - London Creative Support - Dove Lane - Bedford Creative Support - Dudden Mews - Millom Creative Support - Duncan Court - London Creative Support - Durham Services - Stockton On Tees Creative Support - East Lancashire Extra Care Services - Preston Creative Support - Fairlea - Wellingborough Creative Support - Gateshead Service - Gateshead Creative Support - Hampton Crescent - Leeds Creative Support - Heysham Gardens - Carlisle Creative Support - Heysham Intensive Support Services - Morecambe Creative Support - High Street - Bedford Creative Support - Jarrow Service - Jarrow Creative Support - Kendal - Kendal Creative Support - Lanchester Court - Rugby Creative Support - Leeds Service (Brandling Court) - Leeds Creative Support - Leicester Service - Leicester Creative Support - Leonora Street - Stoke On Trent Creative Support - Little Paddock - Bedford Creative Support - Manchester Enduring Mental Health Needs Service - Manchester Creative Support - Manchester Extra Care Services - Manchester Creative Support - Manchester Mental Health Services - Manchester Creative Support - Manchester Services - Sale Creative Support - Maytree Court - Liverpool Creative Support - Monkwray Court - Whitehaven Creative Support - Morecambe Service (Learning Disability) - Morecambe Creative Support - North East Lincolnshire Services - Grimsby Creative Support - North Lincolnshire Services - Scunthorpe Creative Support - North Manchester Personalised Services - Manchester Creative Support - Northampton Services - Northampton Creative Support - Northampton Services - Northampton Creative Support - Pelham House - Newbury Creative Support - Pine Court - Derby Creative Support - Reading Services - Reading Creative Support - Regency Court - Bromley Creative Support - Robert Heath Street - Stoke-on-Trent Creative Support - Rowan Village - Stoke on Trent Creative Support - Salford Complex Needs Learning Disability Service - Manchester Creative Support - Salford Personalised Services - Manchester Creative Support - Salford Physical Disabilities Service - Salford Creative Support - Sandwell & Dudley Service - Wolverhampton Creative Support - Simonside Court - South Shields Creative Support - Slough Services - Slough Creative Support - Slough Supported Living - Slough Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London Creative Support - South Lakes Service - Windermere Creative Support - South Manchester Womens Project - Manchester Creative Support - St Helens Respite Service - St Helens Creative Support - St. Helens - St. Helens Creative Support - Staffordshire Services - Stoke-on-Trent Creative Support - Stockport Extra Care Services - Stockport Creative Support - Stockport Supported Living Service - Stockport Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees Creative Support - Sue Starkey House & Shipton House - London Creative Support - Sutherland Court - London Creative Support - Tameside Domiciliary Service - Manchester Creative Support - Tameside Intense Support Service - Stalybridge Creative Support - Tameside Personalised Services - Ashton-under-lyne Creative Support - Telford & Shropshire - Telford Creative Support - Telford & Shropshire Services - Telford Creative Support - The Chestnuts - Wellingborough Creative Support - The Frogponds - Wellingborough Creative Support - The Glade - Bedford Creative Support - The Houghtons - Bedford Creative Support - The Laurels (Cumbria) - Carlisle Creative Support - Trafford Respite Service - Trafford Creative Support - Trafford Supported Living Service - Sale Creative Support - Ulverston Autism Service - Ulverston Creative Support - Warrington Personalised Services - Warrington Creative Support - Warwickshire Services - Bidford-on-Avon Creative Support - Warwickshire Supported Living Service - Warwick Creative Support - Wellingborough Services - Northampton Creative Support - West Berkshire Services - Newbury Creative Support - Whinn Dale Extra Care Service - Normanton Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby Creative Support - Wigan Service - Wigan Creative Support - Willowtree House - Wellingborough Creative Support - Wolverhampton Service - Wolverhampton Creative Support – Oaktree House and Cedar Court - Reading Creative Support East Lancashire Personalised Services - Accrington Creative Support Leeds Service - Leeds Creative Support Limited - Hartlepool Service - Stockton-on-Tees Creative Support Thistley Green Intensive Support Service - Braintree Creative Support-Cornerstones and Chimney Court - Reading Danesfield - Jarrow Doseley Road - Telford Sheffield Services - Sheffield Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
8th November 2018 - During a routine inspection
![]() This inspection of Creative Support - Cumbria Homecare Service took place between 8 and 19 November 2018. The service was last inspected between December 2015 and March 2016. At that inspection the service was rated as good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. Creative Support – Cumbria Homecare Service (Furness) provides personal care to people living in their own homes. The service is managed from offices in Barrow in Furness. The agency provides domiciliary care to people living in the Furness district of Cumbria. The service supports adults of all ages, who have a variety of care needs due to illness, aging or disability. This service also provides care and support to people living in eight ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. There were two registered managers employed at the service. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People told us this was a reliable and responsive service that was well managed and that they received the support they needed from staff they knew well. They described the staff as caring and friendly and told us that they felt safe receiving support from this service. People's dignity and privacy were promoted by the staff supporting them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice and we found that people were asked for their consent before care was provided and the decisions they made were respected. The service was providing people with personalised care and support and were particularly good at supporting people to express and work to meet personal goals and aspirations. Risks to people had been identified, reviewed and were being managed. The risk assessments included people’s medication risks, falls, mobility, equipment in use and the environment people lived in that might affect their safety and that of the staff who visited. Staff received training relevant to their roles, including safeguarding vulnerable adults. Staff had received supervision from the senior care and management team. Only staff who had received training in safe medicine administration were able to give medicines to people. There were enough staff employed to meet people's needs and recruitment procedures were thorough. The care staff knew the support people required and people had been involved in planning their care and support. Auditing and quality monitoring systems were in place that allowed the service to show it was safe and well managed. Staff told us they felt supported in their roles and valued by management. Further information is in the detailed findings below
16th December 2015 - During a routine inspection
![]() We carried out this announced inspection between 16 December 2015 and 3 March 2016. This was our first inspection of this service. Creative Support – Cumbria Homecare Service (Furness) provides personal care to people living in their own homes. The service is managed from offices in the centre of Barrow in Furness. The agency provides domiciliary care to people living in the Furness district of Cumbria. The service supports adults of all ages, who have a variety of care needs including due to illness, aging or disability. The agency also provides supported living services in eight properties in Furness and Kendal. Supported living services involve a person living in their own home and receiving care and/or support in order to promote their independence. The care they receive is regulated by the Care Quality Commission (CQC), but the accommodation is not. There were two registered managers employed at the service. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People told us this was a good service and said they would recommend it to other people. They said they received the support they needed from staff they knew. They described the staff as kind and caring. People told us that they felt safe receiving support from this service. Care staff had been recruited safely and trained to meet people’s needs. Most risks to people had been identified and managed. However we found that the management of some risks needed to be improved. Two risk assessments around the use of equipment were out of date and one staff member had not followed a risk assessment relating to the administration of medication. People were included in planning and agreeing to the care they received. There were enough staff employed to meet people’s needs. The care staff knew the support people required and the choices they had made about their care. People received the support they needed to maintain their health and wellbeing. The registered provider had procedures for people to raise concerns about their care and for staff to raise concerns about the conduct of other staff members. Where concerns had been raised these had been investigated thoroughly and appropriate action taken. People were protected from the risk of abuse and their rights were protected. The registered managers were aware of their responsibilities under the Mental Capacity Act 2005. People knew the registered managers and how they could contact them.
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