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Creative Support - Dudden Mews, Millom.

Creative Support - Dudden Mews in Millom is a Supported housing specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, mental health conditions, personal care and physical disabilities. The last inspection date here was 2nd November 2017

Creative Support - Dudden Mews is managed by Creative Support Limited who are also responsible for 112 other locations

Contact Details:


For a guide to the ratings, click here.

Safe: Good
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Service Provider:

    Creative Support Limited

This provider also manages:

Important Dates:

    Last Inspection 2017-11-02
    Last Published 2017-11-02

Local Authority:


Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

14th September 2017 - During a routine inspection pdf icon

We carried out this announced inspection 14 September 2017. This was the first inspection since the service was registered in February 2016.

Creative Support - Dudden Mews Extra Care Housing Scheme (Creative Support) provides personal care to people who are tenants in Dudden Mews. Personal care is provided by an on-site domiciliary care team managed by Creative Support and is offered across the day and at night. At the time of the inspection 13 people were receiving care ranging from a few hours a week up to several hours per day. The scheme was built in 2009 and the personal care element had been provided by other providers in the past prior to Creative Support taking over in February 2016.

A registered manager was in post at the time of our inspection. A registered manager (manager) is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The feedback we received from people using the service and their relatives was very positive. People told us they were very satisfied with the standards of care and support they received. They described how they enjoyed good working relationships with care staff and they were treated with dignity and respect.

We found the service had established effective systems to protect people from abuse and respond to any safeguarding concerns. Risks to personal safety had been assessed and measures were in place to prevent people from being harmed.

People received person centred care in line with their individual needs and preferences. Care planning was focused on the well-being of the individual, how they preferred to be supported and the outcomes they wished to achieve. There was a clear commitment to support people in a way that promoted their independence.

Good links had been developed with the local community and activities were arranged to encourage people to socialise and help avoid isolation.

People were supported in their own homes by well-trained staff that were able to meet people’s needs safely. Staff were appropriately and robustly recruited to check their suitability. There was sufficient staffing capacity to ensure people received safe, consistent care.

Good support was given to people to maintain their health and, where needed, to meet their dietary requirements. There were good working relationships developed with health and social care professional to meet these needs. Suitable arrangements were made to safely assist people in taking their prescribed medicines.

People’s rights were protected and staff obtained people’s consent before providing care. The service had recorded people's capacity to consent to care but had not recorded their capacity to make other decisions.

We made a recommendation that the service seeks advice about how the service checks people’s capacity to make decisions and how they can support them to do this.

The registered provider (provider) had a procedure for receiving and managing complaints. However, we found that informal complaints and the actions taken were not recorded.

We made a recommendation about recording informal complaints and the actions taken about these.

The manager and provider demonstrated a good understanding of the importance of effective quality assurance systems in promoting the quality of the service. The manager promoted an open, inclusive culture and provided leadership to the staff team. Staff were proud to work for the organisation.



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