Creative Support - Gateshead Service, 47 Jackson Street, Gateshead.Creative Support - Gateshead Service in 47 Jackson Street, Gateshead is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 30th January 2018 Contact Details:
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14th December 2017 - During a routine inspection
This was the first inspection, since a change in registration in November 2016, when the service had moved to a new address. Creative Support - Gateshead Service provides care and support in a ‘supported living’ setting, so that people can live as independently as possible. Care and housing are provided under separate contractual agreements. The Care Quality Commission does not regulate premises used for supported living. At the time of the inspection personal care was provided to one person who had been supported by the service for a number of years. This inspection looked at the personal care and support provided to the person, who had a learning disability and lived in a shared house with staff support. The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. We found that a safe service was provided by small staff team who were appropriately trained and supported. Established systems were in place for preventing harm and abuse. Robust arrangements had been made to protect against risks, maintain health and wellbeing, and give medicines safely. The person using the service received effective, personalised care that was thoroughly planned and had been adapted to meet their needs. They directed and agreed to their care and the principles of mental capacity law were applied in upholding their rights. Staff were supportive, caring and provided dignified care. They understood the individual’s preferences and supported their lifestyle and social interests. Information was given in an accessible form, helping the person to express their views and make choices. The service had an open, inclusive culture and was well managed. Feedback was sought and there had been no complaints. The governance of the service ensured regular monitoring of standards and the quality of care provided.
Further information is in the detailed findings below.
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