Creative Support - Hampton Crescent, Long Close Lane, Leeds.
Creative Support - Hampton Crescent in Long Close Lane, Leeds is a Homecare agencies and Supported housing specialising in the provision of services relating to caring for adults over 65 yrs, dementia, personal care and physical disabilities. The last inspection date here was 20th November 2018
For a guide to the ratings, click here.
This provider also manages:
Blackburn Service - Blackburn
Creative Support - Apsley Court - Orpington
Creative Support - Avonlea - Wellingborough
Creative Support - Balshaw Respite Service - Chorley
Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness
Creative Support - Beardall Court - Wallsend
Creative Support - Bedford Services - Bedford
Creative Support - Bedfordshire Service - Houghton Regis
Creative Support - Blackpool Service (Learning Disabilities) - Blackpool
Creative Support - Bolton Service - Bolton
Creative Support - Bradford Service - Shipley
Creative Support - Bredon Respite Service - Runcorn
Creative Support - Brownley Road - Manchester
Creative Support - Burnley Personalised Services - Burnley
Creative Support - Burnside Court Extra Care Carlisle - Carlisle
Creative Support - Bury Service - Bury
Creative Support - Calderdale & Kirklees Services - Halifax
Creative Support - Camden and Barnet Service - London
Creative Support - Cannock Services - Cannock
Creative Support - Chorley Service - Chorley
Creative Support - Clover Court & Warden Road - Edgware
Creative Support - Coopers Court Extra Care Service - London
Creative Support - Derby Service - Derby
Creative Support - Doncaster Personalised Services - Doncaster
Creative Support - Doncaster Services - Doncaster
Creative Support - Donnybrook Court - London
Creative Support - Dove Lane - Bedford
Creative Support - Dudden Mews - Millom
Creative Support - Duncan Court - London
Creative Support - Durham Services - Stockton On Tees
Creative Support - East Lancashire Extra Care Services - Preston
Creative Support - Fairlea - Wellingborough
Creative Support - Gateshead Service - Gateshead
Creative Support - Heysham Gardens - Carlisle
Creative Support - Heysham Intensive Support Services - Morecambe
Creative Support - High Street - Bedford
Creative Support - Jarrow Service - Jarrow
Creative Support - Kendal - Kendal
Creative Support - Lanchester Court - Rugby
Creative Support - Leeds Service (Brandling Court) - Leeds
Creative Support - Leicester Service - Leicester
Creative Support - Leonora Street - Stoke On Trent
Creative Support - Little Paddock - Bedford
Creative Support - Manchester Enduring Mental Health Needs Service - Manchester
Creative Support - Manchester Extra Care Services - Manchester
Creative Support - Manchester Mental Health Services - Manchester
Creative Support - Manchester Services - Sale
Creative Support - Maytree Court - Liverpool
Creative Support - Monkwray Court - Whitehaven
Creative Support - Morecambe Service (Learning Disability) - Morecambe
Creative Support - North East Lincolnshire Services - Grimsby
Creative Support - North Lincolnshire Services - Scunthorpe
Creative Support - North Manchester Personalised Services - Manchester
Creative Support - Northampton Services - Northampton
Creative Support - Northampton Services - Northampton
Creative Support - Pelham House - Newbury
Creative Support - Pine Court - Derby
Creative Support - Reading Services - Reading
Creative Support - Regency Court - Bromley
Creative Support - Robert Heath Street - Stoke-on-Trent
Creative Support - Rowan Village - Stoke on Trent
Creative Support - Salford Complex Needs Learning Disability Service - Manchester
Creative Support - Salford Personalised Services - Manchester
Creative Support - Salford Physical Disabilities Service - Salford
Creative Support - Sandwell & Dudley Service - Wolverhampton
Creative Support - Simonside Court - South Shields
Creative Support - Slough Services - Slough
Creative Support - Slough Supported Living - Slough
Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London
Creative Support - South Lakes Service - Windermere
Creative Support - South Manchester Womens Project - Manchester
Creative Support - St Helens Respite Service - St Helens
Creative Support - St. Helens - St. Helens
Creative Support - Staffordshire Services - Stoke-on-Trent
Creative Support - Stockport Extra Care Services - Stockport
Creative Support - Stockport Supported Living Service - Stockport
Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees
Creative Support - Sue Starkey House & Shipton House - London
Creative Support - Sutherland Court - London
Creative Support - Tameside Domiciliary Service - Manchester
Creative Support - Tameside Intense Support Service - Stalybridge
Creative Support - Tameside Personalised Services - Ashton-under-lyne
Creative Support - Telford & Shropshire - Telford
Creative Support - Telford & Shropshire Services - Telford
Creative Support - The Chestnuts - Wellingborough
Creative Support - The Frogponds - Wellingborough
Creative Support - The Glade - Bedford
Creative Support - The Houghtons - Bedford
Creative Support - The Laurels (Cumbria) - Carlisle
Creative Support - Trafford Respite Service - Trafford
Creative Support - Trafford Supported Living Service - Sale
Creative Support - Ulverston Autism Service - Ulverston
Creative Support - Warrington Personalised Services - Warrington
Creative Support - Warwickshire Services - Bidford-on-Avon
Creative Support - Warwickshire Supported Living Service - Warwick
Creative Support - Wellingborough Services - Northampton
Creative Support - West Berkshire Services - Newbury
Creative Support - Whinn Dale Extra Care Service - Normanton
Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby
Creative Support - Wigan Service - Wigan
Creative Support - Willowtree House - Wellingborough
Creative Support - Wolverhampton Service - Wolverhampton
Creative Support – Oaktree House and Cedar Court - Reading
Creative Support East Lancashire Personalised Services - Accrington
Creative Support Leeds Service - Leeds
Creative Support Limited - Hartlepool Service - Stockton-on-Tees
Creative Support Thistley Green Intensive Support Service - Braintree
Creative Support-Cornerstones and Chimney Court - Reading
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Sheffield Services - Sheffield
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Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
23rd October 2018 - During a routine inspection
Creative Support Hampton Crescent is an extra care housing scheme for people aged 55 years and over. Creative support provide on site emergency response and planned domiciliary care to people within their own homes in the scheme. At the time of this inspection 27 people used the service.
At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
People told us they felt safe and well supported by the support workers from the service. The provider followed robust recruitment checks, to employ suitable support workers, and there continued to be sufficient support workers employed to ensure domiciliary care visits were carried out in a timely way. People’s medicines were managed safely.
Support workers continued to receive appropriate training to give them the knowledge and skills they required to carry out their roles. This included training on the administration of medicines and on how to protect people from the risk of harm. Support workers received regular supervision to fulfil their roles effectively and had yearly appraisals to monitor their work performance.
People were supported to have choice and control of their lives and the support workers supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Where support workers prepared and cooked meals for people, people told us they enjoyed their meals.
Support workers knew about people’s individual care needs and care plans were person-centred and detailed. People gave us positive feedback about the support workers and described them as “Excellent, caring and knowledgeable.” We were told the support workers treated people who used the service with compassion, dignity and respect.
People told us that the service was well managed and organised. The registered manager and deputy manager assessed and monitored the quality of care provided to people. People and support workers were asked for their views and their suggestions were used to continuously improve the service.
Further information is in the detailed findings below
15th March 2016 - During a routine inspection
We undertook an announced inspection of Creative Support Hampton Crescent (extra care housing) on 15 March 2016. We gave the provider 48 hours’ notice of our visit to ensure that the registered manager of the service would be available.
Creative Support is extra-care housing and provides personal care services to people in their own flats. At the time of our inspection 29 people were receiving a personal care service.
This was the first inspection under the new provider ‘Creative Support’.
The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff and people told us they were able to speak to the registered manager if they had any concerns. The service supported staff with supervisions and annual appraisals.
The service was meeting the requirements of the Mental Capacity Act (2005). We asked staff on the day of the inspection there understanding of the Mental Capacity Act (2005), all the staff we spoke with said that they would always assume capacity first.
Medicines were administered to people by trained staff and people received their prescribed medication when they needed it.
The people we spoke with all said they felt safe in their flat whilst care and support was provided.
People had care plans in place which were individual to their own needs. These included risk assessments around support and also regular involvement from health professionals.
Records we looked at and through our discussions with staff we found staff received regular training and were knowledgeable about their roles and responsibilities. People were cared for by sufficient numbers of suitably trained staff. They had the skills, knowledge and experience required to support people with their care and support needs. Staff could describe the procedures in place to safeguard people from abuse and unnecessary harm. Recruitment practices were robust and thorough.
The people we spoke with told us they did not need support with meal times. Staff told us they supported people to healthcare appointments or asked the matron to attend the service if needed. Staff provided personal care as required to meet people’s needs.
There were effective and robust systems in place to monitor the quality of the service.
Creative Support had a complaints procedure in place. People who used the service and staff knew how to complain. Complaints and compliments were dealt with in accordance with the policy.
There was an accident and incident file in place. The accidents had been recorded and actioned by the registered manager.