Creative Support - High Street, Oakley, Bedford.Creative Support - High Street in Oakley, Bedford is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, physical disabilities and sensory impairments. The last inspection date here was 19th June 2020 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Service Provider:
This provider also manages:
Blackburn Service - Blackburn Creative Support - Apsley Court - Orpington Creative Support - Avonlea - Wellingborough Creative Support - Balshaw Respite Service - Chorley Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness Creative Support - Beardall Court - Wallsend Creative Support - Bedford Services - Bedford Creative Support - Bedfordshire Service - Houghton Regis Creative Support - Blackpool Service (Learning Disabilities) - Blackpool Creative Support - Bolton Service - Bolton Creative Support - Bradford Service - Shipley Creative Support - Bredon Respite Service - Runcorn Creative Support - Brownley Road - Manchester Creative Support - Burnley Personalised Services - Burnley Creative Support - Burnside Court Extra Care Carlisle - Carlisle Creative Support - Bury Service - Bury Creative Support - Calderdale & Kirklees Services - Halifax Creative Support - Camden and Barnet Service - London Creative Support - Cannock Services - Cannock Creative Support - Chorley Service - Chorley Creative Support - Clover Court & Warden Road - Edgware Creative Support - Coopers Court Extra Care Service - London Creative Support - Derby Service - Derby Creative Support - Doncaster Personalised Services - Doncaster Creative Support - Doncaster Services - Doncaster Creative Support - Donnybrook Court - London Creative Support - Dove Lane - Bedford Creative Support - Dudden Mews - Millom Creative Support - Duncan Court - London Creative Support - Durham Services - Stockton On Tees Creative Support - East Lancashire Extra Care Services - Preston Creative Support - Fairlea - Wellingborough Creative Support - Gateshead Service - Gateshead Creative Support - Hampton Crescent - Leeds Creative Support - Heysham Gardens - Carlisle Creative Support - Heysham Intensive Support Services - Morecambe Creative Support - Jarrow Service - Jarrow Creative Support - Kendal - Kendal Creative Support - Lanchester Court - Rugby Creative Support - Leeds Service (Brandling Court) - Leeds Creative Support - Leicester Service - Leicester Creative Support - Leonora Street - Stoke On Trent Creative Support - Little Paddock - Bedford Creative Support - Manchester Enduring Mental Health Needs Service - Manchester Creative Support - Manchester Extra Care Services - Manchester Creative Support - Manchester Mental Health Services - Manchester Creative Support - Manchester Services - Sale Creative Support - Maytree Court - Liverpool Creative Support - Monkwray Court - Whitehaven Creative Support - Morecambe Service (Learning Disability) - Morecambe Creative Support - North East Lincolnshire Services - Grimsby Creative Support - North Lincolnshire Services - Scunthorpe Creative Support - North Manchester Personalised Services - Manchester Creative Support - Northampton Services - Northampton Creative Support - Northampton Services - Northampton Creative Support - Pelham House - Newbury Creative Support - Pine Court - Derby Creative Support - Reading Services - Reading Creative Support - Regency Court - Bromley Creative Support - Robert Heath Street - Stoke-on-Trent Creative Support - Rowan Village - Stoke on Trent Creative Support - Salford Complex Needs Learning Disability Service - Manchester Creative Support - Salford Personalised Services - Manchester Creative Support - Salford Physical Disabilities Service - Salford Creative Support - Sandwell & Dudley Service - Wolverhampton Creative Support - Simonside Court - South Shields Creative Support - Slough Services - Slough Creative Support - Slough Supported Living - Slough Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London Creative Support - South Lakes Service - Windermere Creative Support - South Manchester Womens Project - Manchester Creative Support - St Helens Respite Service - St Helens Creative Support - St. Helens - St. Helens Creative Support - Staffordshire Services - Stoke-on-Trent Creative Support - Stockport Extra Care Services - Stockport Creative Support - Stockport Supported Living Service - Stockport Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees Creative Support - Sue Starkey House & Shipton House - London Creative Support - Sutherland Court - London Creative Support - Tameside Domiciliary Service - Manchester Creative Support - Tameside Intense Support Service - Stalybridge Creative Support - Tameside Personalised Services - Ashton-under-lyne Creative Support - Telford & Shropshire - Telford Creative Support - Telford & Shropshire Services - Telford Creative Support - The Chestnuts - Wellingborough Creative Support - The Frogponds - Wellingborough Creative Support - The Glade - Bedford Creative Support - The Houghtons - Bedford Creative Support - The Laurels (Cumbria) - Carlisle Creative Support - Trafford Respite Service - Trafford Creative Support - Trafford Supported Living Service - Sale Creative Support - Ulverston Autism Service - Ulverston Creative Support - Warrington Personalised Services - Warrington Creative Support - Warwickshire Services - Bidford-on-Avon Creative Support - Warwickshire Supported Living Service - Warwick Creative Support - Wellingborough Services - Northampton Creative Support - West Berkshire Services - Newbury Creative Support - Whinn Dale Extra Care Service - Normanton Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby Creative Support - Wigan Service - Wigan Creative Support - Willowtree House - Wellingborough Creative Support - Wolverhampton Service - Wolverhampton Creative Support – Oaktree House and Cedar Court - Reading Creative Support East Lancashire Personalised Services - Accrington Creative Support Leeds Service - Leeds Creative Support Limited - Hartlepool Service - Stockton-on-Tees Creative Support Thistley Green Intensive Support Service - Braintree Creative Support-Cornerstones and Chimney Court - Reading Danesfield - Jarrow Doseley Road - Telford Sheffield Services - Sheffield Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
4th January 2018 - During a routine inspection
![]() High Street is a care home providing personal care and accommodation for six people with a learning disability. It is an extended and adapted bungalow with accessible gardens. At the time if the inspection six people were using the service. At the last inspection, the service was rated Good At this inspection we found the service remained Good.
People using the service felt safe. Staff had received training to enable them to recognise signs and symptoms of abuse and they felt confident in how to report these types of concerns. People had risk assessments in place to enable them to be as independent as they could be in a safe manner. Staff knew how to manage risks to promote people’s safety, and balanced these against people’s rights to take risks and remain independent. There were sufficient staff with the correct skill mix on duty to support people with their needs. Effective recruitment processes were in place and followed by the service. Staff were not offered employment until satisfactory checks had been completed. Medicines were managed safely. The processes in place ensured that the administration and handling of medicines was suitable for the people who used the service. Effective infection control measures were in place to protect people. Any accidents/incidents or errors had been used as a learning opportunity. People were supported to make decisions about all aspects of their life; this was underpinned by the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff were knowledgeable of this guidance and correct processes were in place to protect people. Staff gained consent before supporting people. Staff received an induction process and on-going training. They had attended a variety of training to ensure that they were able to provide care based on current practice when supporting people. They were also supported with regular supervisions. People were able to make choices about the food and drink they had, and staff gave support when required to enable people to access a balanced diet. There was access to drinks and snacks throughout the day. People were supported to access a variety of health professionals when required, including opticians and doctors to make sure that they received additional healthcare to meet their needs. The building had been adapted to meet the needs of the people who lived there. Staff provided care and support in a caring and meaningful way. They knew the people who used the service well. People and relatives, where appropriate, were involved in the planning of their care and support. People’s privacy and dignity was maintained at all times. Care plans were written in a person centred way and were responsive to people’s needs. People were supported to follow their interests and join in activities. People knew how to complain. There was a complaints procedure in place and accessible to all. Complaints had been responded to appropriately. Quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement. People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Further information is in the detailed findings below
9th April 2014 - During a routine inspection
![]() We considered all the evidence we had gathered under the outcomes we had inspected to answer the questions we always ask; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?
Is the service safe? An infection control policy was in place and staff had completed training in infection control. They understood the procedures needed to limit the spread of infection. The premises were suitable for the needs of the people who used the service and there were procedures in place to reduce environmental hazards. . Is the service effective? Each person had a support plan and risk assessments that were regularly updated and contained the information necessary to provide safe and effective care. Staff had undertaken the training necessary to have the knowledge and skills to provide appropriate care. . Is the service caring? We saw very positive interactions between staff and the people who used the service. Staff knew the people very well and were able to interpret non-verbal cues as was clear from the positive response they received from people when they provided support. We saw staff handle personal issues very sensitively preserving the dignity of the people who used the service.
Is the service responsive? Action was taken to address issues identified in quality audits to improve the service. Is the service well led? A systematic approach to quality assurance was in place Staff had access to training appropriate to their job roles and they had opportunities for development. The service worked with other agencies and services to make sure people had access to specialist support and care.
28th May 2013 - During a routine inspection
![]() During our visit on 28 May 2013, we spoke with two care staff and the registered manager. People had complex needs and were not able to directly communicate with us about their experiences. To help us assess people's experiences we observed the interactions between staff and people living at the service during the course of our visit. We observed that staff were caring and knowledgeable about the people they cared for. People were taking part in various activities and moved around the home as they wished. When staff had to assist someone, they were respectful and aware of the individual’s communication needs. We observed that people were able to express their wishes when it came to personal care, such as being assisted to use the toilet and their consent was implied when the offer of assistance was accepted. Staff demonstrated they were aware of people's capacity and ability to consent. We looked at the system in place to assist people in maintaining a healthy diet and lifestyle. There was a robust system in place to establish people's dietary needs and where necessary healthcare professionals were involved in assessing people's needs. The provider had put in place a system for managing people's concerns and complaints. The information on how to complain was also made available to people who lived at the service in a pictorial format.
23rd November 2012 - During a routine inspection
![]() The focus of the service had been to make experiences for people as inclusive as they could be within the abilities of the individual. The communication by care staff was respectful and person centred. The care plans contained assessments regarding the ability of people to make choices in relation to their needs. We saw Mental Capacity Act 2005 assessments were completed for some individuals where they lacked the ability to consent to care or treatment. All the staff on shift were able to identify the types of abuse and the process to be followed if they needed to report any concerns. Mandatory training such as Safeguarding of Vulnerable Adults, moving and and handling and medication administration had been provided and attended by staff as part of the annual training programme.The staff we spoke with were very motivated to undertake vocational qualifications and had worked hard to complete these in the last 8 months. The manager completed monthly service audits which were then sent to the provider's head office for consideration.
1st January 1970 - During a routine inspection
![]() This inspection took place on 17, 18 & 22 December 2015 and was unannounced.
The inspection was carried out by one inspector.
High Street is registered to provide accommodation with personal care for up to six people who have a learning disability. It is part of the Fremantle Trust. On the day of our inspection six people were using the service.
There was a registered manger in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe. Staff had received training to enable them to recognise signs and symptoms of abuse and how to report them.
People had risk assessments in place to enable them to be as independent as they could be.
There were sufficient staff, with the correct skill mix, on duty to support people with their needs.
Effective recruitment processes were in place and followed by the service.
Medicines were managed safely. The processes in place ensured that the administration and handling of medicines was suitable for the people who used the service.
Staff received a comprehensive induction process and ongoing training. They were well supported by the registered manager and had regular one to one time for supervisions.
Staff had attended a variety of training to ensure they were able to provide care based on current practice when supporting people.
Staff gained consent before supporting people.
People were supported to make decisions about all aspects of their life; this was underpinned by the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff were knowledgeable of this guidance and correct processes were in place to protect people.
People were able to make choices about the food and drink they had, and staff gave support when required.
People were supported to access a variety of health professionals when required, including dentist, opticians and specialists.
Staff provided care and support in a caring and meaningful way. They knew the people who used the service well.
People and relatives where appropriate, were involved in the planning of their care and support.
People’s privacy and dignity was maintained at all times.
People were supported to follow their interests.
A complaints procedure was in place and accessible to all. People knew how to complain.
Effective quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement.
|
Latest Additions:
|