Creative Support - Jarrow Service, Jarrow.
Creative Support - Jarrow Service in Jarrow is a Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 20th December 2017
For a guide to the ratings, click here.
This provider also manages:
Blackburn Service - Blackburn
Creative Support - Apsley Court - Orpington
Creative Support - Avonlea - Wellingborough
Creative Support - Balshaw Respite Service - Chorley
Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness
Creative Support - Beardall Court - Wallsend
Creative Support - Bedford Services - Bedford
Creative Support - Bedfordshire Service - Houghton Regis
Creative Support - Blackpool Service (Learning Disabilities) - Blackpool
Creative Support - Bolton Service - Bolton
Creative Support - Bradford Service - Shipley
Creative Support - Bredon Respite Service - Runcorn
Creative Support - Brownley Road - Manchester
Creative Support - Burnley Personalised Services - Burnley
Creative Support - Burnside Court Extra Care Carlisle - Carlisle
Creative Support - Bury Service - Bury
Creative Support - Calderdale & Kirklees Services - Halifax
Creative Support - Camden and Barnet Service - London
Creative Support - Cannock Services - Cannock
Creative Support - Chorley Service - Chorley
Creative Support - Clover Court & Warden Road - Edgware
Creative Support - Coopers Court Extra Care Service - London
Creative Support - Derby Service - Derby
Creative Support - Doncaster Personalised Services - Doncaster
Creative Support - Doncaster Services - Doncaster
Creative Support - Donnybrook Court - London
Creative Support - Dove Lane - Bedford
Creative Support - Dudden Mews - Millom
Creative Support - Duncan Court - London
Creative Support - Durham Services - Stockton On Tees
Creative Support - East Lancashire Extra Care Services - Preston
Creative Support - Fairlea - Wellingborough
Creative Support - Gateshead Service - Gateshead
Creative Support - Hampton Crescent - Leeds
Creative Support - Heysham Gardens - Carlisle
Creative Support - Heysham Intensive Support Services - Morecambe
Creative Support - High Street - Bedford
Creative Support - Kendal - Kendal
Creative Support - Lanchester Court - Rugby
Creative Support - Leeds Service (Brandling Court) - Leeds
Creative Support - Leicester Service - Leicester
Creative Support - Leonora Street - Stoke On Trent
Creative Support - Little Paddock - Bedford
Creative Support - Manchester Enduring Mental Health Needs Service - Manchester
Creative Support - Manchester Extra Care Services - Manchester
Creative Support - Manchester Mental Health Services - Manchester
Creative Support - Manchester Services - Sale
Creative Support - Maytree Court - Liverpool
Creative Support - Monkwray Court - Whitehaven
Creative Support - Morecambe Service (Learning Disability) - Morecambe
Creative Support - North East Lincolnshire Services - Grimsby
Creative Support - North Lincolnshire Services - Scunthorpe
Creative Support - North Manchester Personalised Services - Manchester
Creative Support - Northampton Services - Northampton
Creative Support - Northampton Services - Northampton
Creative Support - Pelham House - Newbury
Creative Support - Pine Court - Derby
Creative Support - Reading Services - Reading
Creative Support - Regency Court - Bromley
Creative Support - Robert Heath Street - Stoke-on-Trent
Creative Support - Rowan Village - Stoke on Trent
Creative Support - Salford Complex Needs Learning Disability Service - Manchester
Creative Support - Salford Personalised Services - Manchester
Creative Support - Salford Physical Disabilities Service - Salford
Creative Support - Sandwell & Dudley Service - Wolverhampton
Creative Support - Simonside Court - South Shields
Creative Support - Slough Services - Slough
Creative Support - Slough Supported Living - Slough
Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London
Creative Support - South Lakes Service - Windermere
Creative Support - South Manchester Womens Project - Manchester
Creative Support - St Helens Respite Service - St Helens
Creative Support - St. Helens - St. Helens
Creative Support - Staffordshire Services - Stoke-on-Trent
Creative Support - Stockport Extra Care Services - Stockport
Creative Support - Stockport Supported Living Service - Stockport
Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees
Creative Support - Sue Starkey House & Shipton House - London
Creative Support - Sutherland Court - London
Creative Support - Tameside Domiciliary Service - Manchester
Creative Support - Tameside Intense Support Service - Stalybridge
Creative Support - Tameside Personalised Services - Ashton-under-lyne
Creative Support - Telford & Shropshire - Telford
Creative Support - Telford & Shropshire Services - Telford
Creative Support - The Chestnuts - Wellingborough
Creative Support - The Frogponds - Wellingborough
Creative Support - The Glade - Bedford
Creative Support - The Houghtons - Bedford
Creative Support - The Laurels (Cumbria) - Carlisle
Creative Support - Trafford Respite Service - Trafford
Creative Support - Trafford Supported Living Service - Sale
Creative Support - Ulverston Autism Service - Ulverston
Creative Support - Warrington Personalised Services - Warrington
Creative Support - Warwickshire Services - Bidford-on-Avon
Creative Support - Warwickshire Supported Living Service - Warwick
Creative Support - Wellingborough Services - Northampton
Creative Support - West Berkshire Services - Newbury
Creative Support - Whinn Dale Extra Care Service - Normanton
Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby
Creative Support - Wigan Service - Wigan
Creative Support - Willowtree House - Wellingborough
Creative Support - Wolverhampton Service - Wolverhampton
Creative Support – Oaktree House and Cedar Court - Reading
Creative Support East Lancashire Personalised Services - Accrington
Creative Support Leeds Service - Leeds
Creative Support Limited - Hartlepool Service - Stockton-on-Tees
Creative Support Thistley Green Intensive Support Service - Braintree
Creative Support-Cornerstones and Chimney Court - Reading
Danesfield - Jarrow
Doseley Road - Telford
Sheffield Services - Sheffield
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27th October 2017 - During a routine inspection
This inspection took place on 27, 31 October and 3 November 2017 and was announced. The provider was given 48 hours’ notice because the service is small and we needed to be sure that someone would be in. Creative Support – Jarrow provides an independent supported living service to adults with learning disabilities.
This service provides care and support to people living in a six ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing needs are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service also had a dedicated manager on site.
At the last inspection in August 2015, the service was rated ‘Good’. At this inspection we found the service remained ‘Good’.
Relatives we spoke with told us they were happy with the support and care their relative received. Sufficient appropriately trained staff were employed to meet people’s needs. People received a continuity of care with the same support workers. Staff were knowledgeable about the people they supported and interests important to them.
People were protected from abuse and harm. Staff had completed safeguarding training and were confident in identifying the signs of abuse and what action to take to keep people safe. A robust recruitment and selection process was in place. Medicines were managed safely. Procedures were in place to deal with emergency situations.
The service was responsive to people’s individual needs and preferences, enabling people to live a full life. Relatives and people were involved in the planning of their care. Information was provided in easy read format to assist people in understanding the care available to them.
People had maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Activities were arranged for people who used the service based on their likes and interests and to help meet their social needs. People were supported to maintain good health and had access to healthcare professionals.
People and relatives told us staff were kind and caring. People were encouraged to be as independent as they wished.
Staff supported people to achieve their set objectives. Care plans gave clear information for staff to make sure each person’s specific needs were met.
Staff told us they were supported by the registered manager and manager. The provider carried out a range of quality assurance checks to monitor, identify and manage the quality of care provided.
5th August 2015 - During a routine inspection
The inspection took place on 5 August 2015. This was the first time the service has been inspected.
Creative Support – Jarrow provides an independent supported living service to adults with learning disabilities.
The service comprises of six semi-detached bungalows, where people are assisted to live in the community. The service can accommodate up to six people, at the time of our inspection there were six people using the service.
A new manager was in place at the time of our inspection. The manager was aware of their responsibility to apply to become a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Family members told us their relatives were safe. One family member said, “Staff look after [my relative] well. They are happy.” Another said, “Everything is planned, staff keep [my relative] safe.”
People using the service and their families were involved in the recruitment process. All staff had completed a Disclosure and Barring Service (DBS) check. We also saw the provider carried out reference checking in line with their recruitment policy.
Staff we spoke to had a good understanding of safeguarding adults. We saw any concerns were investigated and the appropriate authorities were informed.
Risk assessments were specific to the person and identified the risk and the actions needed to be taken to keep the person safe. We noted these were reviewed every six months or before if required.
Medicines were administered safely and records related to medicines were accurately completed.
We saw personal emergency evacuation plans (PEEPS) were present in people’s care records. They gave staff clear directions on actions to take in the event of a fire, including an identification of hazards and escape routes.
Staff members we spoke to told us they had received training in the Mental Capacity Act 2005 (MCA) and they were confident in supporting people who did not have capacity.
There were systems in place for handling and resolving complaints. Family members were aware of how to raise any concerns they may have.
Care plans were person centred and contained appropriate risk assessments. They were regularly reviewed and amended as necessary to ensure they reflected people’s changing support needs.
People had regular access to external health and social care professionals as they were required.
Staff were visible and the atmosphere was happy and calm. All activities and chats involved the people who used the service. We saw staff gave people their full attention throughout the whole day.
The provider had a clear philosophy to promote rights, independence, choice, inclusion, social opportunities, meaningful activities and relationships.
Staff were caring and treated people respectfully making sure their dignity was maintained.
People were involved in planning their own individual activities. We saw in one person’s home a board with pictures indicating activities or tasks for the week.
Quality assurance systems were in place and audits were carried out regularly to monitor the delivery of the service.