Creative Support - Sandwell & Dudley Service, 22 Cleveland Road, Wolverhampton.Creative Support - Sandwell & Dudley Service in 22 Cleveland Road, Wolverhampton is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 2nd April 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Service Provider:
This provider also manages:
Blackburn Service - Blackburn Creative Support - Apsley Court - Orpington Creative Support - Avonlea - Wellingborough Creative Support - Balshaw Respite Service - Chorley Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness Creative Support - Beardall Court - Wallsend Creative Support - Bedford Services - Bedford Creative Support - Bedfordshire Service - Houghton Regis Creative Support - Blackpool Service (Learning Disabilities) - Blackpool Creative Support - Bolton Service - Bolton Creative Support - Bradford Service - Shipley Creative Support - Bredon Respite Service - Runcorn Creative Support - Brownley Road - Manchester Creative Support - Burnley Personalised Services - Burnley Creative Support - Burnside Court Extra Care Carlisle - Carlisle Creative Support - Bury Service - Bury Creative Support - Calderdale & Kirklees Services - Halifax Creative Support - Camden and Barnet Service - London Creative Support - Cannock Services - Cannock Creative Support - Chorley Service - Chorley Creative Support - Clover Court & Warden Road - Edgware Creative Support - Coopers Court Extra Care Service - London Creative Support - Derby Service - Derby Creative Support - Doncaster Personalised Services - Doncaster Creative Support - Doncaster Services - Doncaster Creative Support - Donnybrook Court - London Creative Support - Dove Lane - Bedford Creative Support - Dudden Mews - Millom Creative Support - Duncan Court - London Creative Support - Durham Services - Stockton On Tees Creative Support - East Lancashire Extra Care Services - Preston Creative Support - Fairlea - Wellingborough Creative Support - Gateshead Service - Gateshead Creative Support - Hampton Crescent - Leeds Creative Support - Heysham Gardens - Carlisle Creative Support - Heysham Intensive Support Services - Morecambe Creative Support - High Street - Bedford Creative Support - Jarrow Service - Jarrow Creative Support - Kendal - Kendal Creative Support - Lanchester Court - Rugby Creative Support - Leeds Service (Brandling Court) - Leeds Creative Support - Leicester Service - Leicester Creative Support - Leonora Street - Stoke On Trent Creative Support - Little Paddock - Bedford Creative Support - Manchester Enduring Mental Health Needs Service - Manchester Creative Support - Manchester Extra Care Services - Manchester Creative Support - Manchester Mental Health Services - Manchester Creative Support - Manchester Services - Sale Creative Support - Maytree Court - Liverpool Creative Support - Monkwray Court - Whitehaven Creative Support - Morecambe Service (Learning Disability) - Morecambe Creative Support - North East Lincolnshire Services - Grimsby Creative Support - North Lincolnshire Services - Scunthorpe Creative Support - North Manchester Personalised Services - Manchester Creative Support - Northampton Services - Northampton Creative Support - Northampton Services - Northampton Creative Support - Pelham House - Newbury Creative Support - Pine Court - Derby Creative Support - Reading Services - Reading Creative Support - Regency Court - Bromley Creative Support - Robert Heath Street - Stoke-on-Trent Creative Support - Rowan Village - Stoke on Trent Creative Support - Salford Complex Needs Learning Disability Service - Manchester Creative Support - Salford Personalised Services - Manchester Creative Support - Salford Physical Disabilities Service - Salford Creative Support - Simonside Court - South Shields Creative Support - Slough Services - Slough Creative Support - Slough Supported Living - Slough Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London Creative Support - South Lakes Service - Windermere Creative Support - South Manchester Womens Project - Manchester Creative Support - St Helens Respite Service - St Helens Creative Support - St. Helens - St. Helens Creative Support - Staffordshire Services - Stoke-on-Trent Creative Support - Stockport Extra Care Services - Stockport Creative Support - Stockport Supported Living Service - Stockport Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees Creative Support - Sue Starkey House & Shipton House - London Creative Support - Sutherland Court - London Creative Support - Tameside Domiciliary Service - Manchester Creative Support - Tameside Intense Support Service - Stalybridge Creative Support - Tameside Personalised Services - Ashton-under-lyne Creative Support - Telford & Shropshire - Telford Creative Support - Telford & Shropshire Services - Telford Creative Support - The Chestnuts - Wellingborough Creative Support - The Frogponds - Wellingborough Creative Support - The Glade - Bedford Creative Support - The Houghtons - Bedford Creative Support - The Laurels (Cumbria) - Carlisle Creative Support - Trafford Respite Service - Trafford Creative Support - Trafford Supported Living Service - Sale Creative Support - Ulverston Autism Service - Ulverston Creative Support - Warrington Personalised Services - Warrington Creative Support - Warwickshire Services - Bidford-on-Avon Creative Support - Warwickshire Supported Living Service - Warwick Creative Support - Wellingborough Services - Northampton Creative Support - West Berkshire Services - Newbury Creative Support - Whinn Dale Extra Care Service - Normanton Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby Creative Support - Wigan Service - Wigan Creative Support - Willowtree House - Wellingborough Creative Support - Wolverhampton Service - Wolverhampton Creative Support – Oaktree House and Cedar Court - Reading Creative Support East Lancashire Personalised Services - Accrington Creative Support Leeds Service - Leeds Creative Support Limited - Hartlepool Service - Stockton-on-Tees Creative Support Thistley Green Intensive Support Service - Braintree Creative Support-Cornerstones and Chimney Court - Reading Danesfield - Jarrow Doseley Road - Telford Sheffield Services - Sheffield Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
17th January 2019 - During a routine inspection
![]() About the service: Creative Support – Dudley Service provides care and support to people living in a number of ‘supported living’ settings, so that they can live in their own home as independently as possible. The service was providing personal care to 29 younger and older people at the time of the inspection. People’s experience of using this service: People were supported by staff who were aware of the risks to them and how to keep them safe from harm. Where safeguarding concerns had been raised, they had been responded to and acted on appropriately. Individual lessons where learnt when accidents and incidents took place, and work was underway to analyse the information collected for any lessons to be learnt. Staff felt well trained and supported in their role. People were happy with the care they received and felt it met their needs. Staff practice was regularly observed to ensure people were supported safely and effectively and in line with their care needs. Staff had received training that was appropriate to them in their role and supported them in providing care in the way people wanted. Staff were aware of people’s health needs and liaised with other health care professionals to support their wellbeing. People were supported where appropriate at mealtimes. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were well cared for by staff who treated them with dignity and respect and encouraged them to maintain their independence. People were supported to be involved in decisions regarding their care. People received care and support based on their individual assessment, needs and preferences. People were confident that if they raised a concern, it would be dealt with appropriately. Where complaints had been raised, they had been responded to and acted on appropriately. People and staff were complimentary of the service and considered it to be well led. People were asked for feedback on their experience of the service through surveys, meetings and telephone calls. Staff felt supported and listened to and able to contribute to the running of the service. A number of quality audits were in place and the registered manager had plans in place to drive improvement in the service. Relatives told us they would recommend the service, one relative told us, “I would recommend them because I feel good care is hard to come by and they do provide good care”. Rating at last inspection: At the last inspection the service was rated ‘Good’ (published 5 October 2016). Why we inspected: This was a planned inspection. Follow up: We will monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.
24th August 2016 - During a routine inspection
![]() The inspection took place on 24 August 2016 and was announced. We gave the service 48 hours’ notice of the inspection because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. At our last inspection on the 11 November 2013 the provider was compliant with the regulations inspected. Creative Support – Dudley Services is registered to provide personal care services to adults in their own homes or a supported living environment. People the service supported had a range of needs including physical disability and learning disability. On the day of the inspection 31 people were receiving support. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run. People were safe within the service. Care staff received the appropriate training and guidance to know what action to take to keep people safe from harm. We found that people received their medicines as it was prescribed. Care staff received supervision and training to ensure they had the appropriate skills and knowledge to support people. The requirements under the Mental Capacity Act (2005) were being adhered to and staff received the appropriate training to ensure people’s human rights were not restricted. People were supported with their meals as required and they were able to access health care as needed. People were able to make decisions on the support they received from care staff. People were involved in the reviewing process so where there were changes to how they were supported they were an integral part of the process. People’s dignity, privacy and independence was respected. We found that people’s support needs were appropriately assessed and a support plan put in place which people were involved in. People were able to raise concerns they had by way of the provider’s complaints process. People were able to access an advocate service where needed. The provider’s audits and checking process were not sufficiently effective in ensuring the quality of the service people received. The provider ensured people were able to share their views on the support they received by way of completing questionnaires
13th November 2013 - During a routine inspection
![]() We spoke with five people who used the service, two relatives, two social work professional’s, three support workers and the registered manager. People we spoke with told us that they felt respected by staff and involved in their care. They told us that their wishes were respected, one person told us, “They let me have time to myself when I want it”. One relative commented that, “Care is focussed on the individual”. We saw that care plans were person centred and comprehensive and people’s needs were individually assessed. One relative told us, “The care, both physical and mental is spot on”. Care was planned in a way that ensured people’s safety and welfare. People we spoke with said they felt safe and would tell staff or the manager if they were unhappy or worried. We found that people who used the service were protected from the risk of abuse. The staff we spoke with told us they had regular training opportunities, supervision and an annual appraisal. This meant that staff received appropriate professional development. We saw that an effective system was in place for dealing with complaints. One external professional we spoke with told us, “Any issues I have bought forward have been dealt with effectively”. We saw that complaints were taken seriously and investigated.
|
Latest Additions:
|