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Creative Support - Slough Services, 82 Northampton Avenue, Slough.

Creative Support - Slough Services in 82 Northampton Avenue, Slough is a Homecare agencies and Supported housing specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions and personal care. The last inspection date here was 7th February 2019

Creative Support - Slough Services is managed by Creative Support Limited who are also responsible for 112 other locations

Contact Details:

    Address:
      Creative Support - Slough Services
      Northampton Place
      82 Northampton Avenue
      Slough
      SL1 3FT
      United Kingdom
    Telephone:
      0163548631

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall: Good

Further Details:

Service Provider:

    Creative Support Limited

This provider also manages:

Important Dates:

    Last Inspection 2019-02-07
    Last Published 2019-02-07

Local Authority:

    Slough

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th January 2019 - During a routine inspection pdf icon

What life is like for people using this service:

• The service met characteristics of Good overall and Requires Improvement for the "well-led" domain.

• The provider and registered manager completed audits and checks but these did not always effectively identify, monitor or analyse quality and safety areas requiring improvement. We have made a recommendation about this.

• The registered manager had attended in-house safeguarding training. However, this was not specific to the local authority's safeguarding policy and procedure; knowledge which is relevant to the registered manager's role. We have made a recommendation about this.

• People using the service, relatives and staff spoke positively of the registered manager’s leadership and felt all concerns were taken seriously and acted upon.

• The service employed and rostered safe levels of staff on duty. The service planned to recruit another team leader and three care workers to further reduce the use of agency staffing and improve continuity of care. We saw this plan was underway.

• The service had safe systems around safeguarding and risk assessment and implemented the least restrictive principle to promote people’s safety and rights.

• People and relatives told us staff were kind and caring. They could express their views about the service and provide feedback.

• Staff received appropriate training and support to enable them to perform their roles effectively. Where there were gaps in training we saw there was a plan to rectify this.

• People's care was personalised to their individual needs. There was sufficient detail in people's care documentation that enabled staff to provide responsive care.

• The service promoted independence and encouraged people to attend and access activities where this was agreed as part of their care and support.

• More information is in the full report.

Rating at last inspection:

The service was registered by CQC with a new provider on 6 June 2018. This was the first inspection visit to the service under the new provider.

About the service:

Creative Support – Slough Services provides personal care in specialist extra care housing to people with a learning disability, people who use mental health services, older people and people living with dementia. At the time of our inspection there were 39 people using the service at two locations.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

 

 

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