Creative Support - Tameside Domiciliary Service, Droylsden, Manchester.Creative Support - Tameside Domiciliary Service in Droylsden, Manchester is a Homecare agencies and Supported housing specialising in the provision of services relating to caring for adults over 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 6th April 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Service Provider:
This provider also manages:
Blackburn Service - Blackburn Creative Support - Apsley Court - Orpington Creative Support - Avonlea - Wellingborough Creative Support - Balshaw Respite Service - Chorley Creative Support - Barrow & Kendal Personalised Services - Barrow-in-furness Creative Support - Beardall Court - Wallsend Creative Support - Bedford Services - Bedford Creative Support - Bedfordshire Service - Houghton Regis Creative Support - Blackpool Service (Learning Disabilities) - Blackpool Creative Support - Bolton Service - Bolton Creative Support - Bradford Service - Shipley Creative Support - Bredon Respite Service - Runcorn Creative Support - Brownley Road - Manchester Creative Support - Burnley Personalised Services - Burnley Creative Support - Burnside Court Extra Care Carlisle - Carlisle Creative Support - Bury Service - Bury Creative Support - Calderdale & Kirklees Services - Halifax Creative Support - Camden and Barnet Service - London Creative Support - Cannock Services - Cannock Creative Support - Chorley Service - Chorley Creative Support - Clover Court & Warden Road - Edgware Creative Support - Coopers Court Extra Care Service - London Creative Support - Derby Service - Derby Creative Support - Doncaster Personalised Services - Doncaster Creative Support - Doncaster Services - Doncaster Creative Support - Donnybrook Court - London Creative Support - Dove Lane - Bedford Creative Support - Dudden Mews - Millom Creative Support - Duncan Court - London Creative Support - Durham Services - Stockton On Tees Creative Support - East Lancashire Extra Care Services - Preston Creative Support - Fairlea - Wellingborough Creative Support - Gateshead Service - Gateshead Creative Support - Hampton Crescent - Leeds Creative Support - Heysham Gardens - Carlisle Creative Support - Heysham Intensive Support Services - Morecambe Creative Support - High Street - Bedford Creative Support - Jarrow Service - Jarrow Creative Support - Kendal - Kendal Creative Support - Lanchester Court - Rugby Creative Support - Leeds Service (Brandling Court) - Leeds Creative Support - Leicester Service - Leicester Creative Support - Leonora Street - Stoke On Trent Creative Support - Little Paddock - Bedford Creative Support - Manchester Enduring Mental Health Needs Service - Manchester Creative Support - Manchester Extra Care Services - Manchester Creative Support - Manchester Mental Health Services - Manchester Creative Support - Manchester Services - Sale Creative Support - Maytree Court - Liverpool Creative Support - Monkwray Court - Whitehaven Creative Support - Morecambe Service (Learning Disability) - Morecambe Creative Support - North East Lincolnshire Services - Grimsby Creative Support - North Lincolnshire Services - Scunthorpe Creative Support - North Manchester Personalised Services - Manchester Creative Support - Northampton Services - Northampton Creative Support - Northampton Services - Northampton Creative Support - Pelham House - Newbury Creative Support - Pine Court - Derby Creative Support - Reading Services - Reading Creative Support - Regency Court - Bromley Creative Support - Robert Heath Street - Stoke-on-Trent Creative Support - Rowan Village - Stoke on Trent Creative Support - Salford Complex Needs Learning Disability Service - Manchester Creative Support - Salford Personalised Services - Manchester Creative Support - Salford Physical Disabilities Service - Salford Creative Support - Sandwell & Dudley Service - Wolverhampton Creative Support - Simonside Court - South Shields Creative Support - Slough Services - Slough Creative Support - Slough Supported Living - Slough Creative Support - Sonali Gardens & Prince of Wales Extra Care Services - London Creative Support - South Lakes Service - Windermere Creative Support - South Manchester Womens Project - Manchester Creative Support - St Helens Respite Service - St Helens Creative Support - St. Helens - St. Helens Creative Support - Staffordshire Services - Stoke-on-Trent Creative Support - Stockport Extra Care Services - Stockport Creative Support - Stockport Supported Living Service - Stockport Creative Support - Stockton Homecare & Middlesbrough Services - Stockton-on-Tees Creative Support - Sue Starkey House & Shipton House - London Creative Support - Sutherland Court - London Creative Support - Tameside Intense Support Service - Stalybridge Creative Support - Tameside Personalised Services - Ashton-under-lyne Creative Support - Telford & Shropshire - Telford Creative Support - Telford & Shropshire Services - Telford Creative Support - The Chestnuts - Wellingborough Creative Support - The Frogponds - Wellingborough Creative Support - The Glade - Bedford Creative Support - The Houghtons - Bedford Creative Support - The Laurels (Cumbria) - Carlisle Creative Support - Trafford Respite Service - Trafford Creative Support - Trafford Supported Living Service - Sale Creative Support - Ulverston Autism Service - Ulverston Creative Support - Warrington Personalised Services - Warrington Creative Support - Warwickshire Services - Bidford-on-Avon Creative Support - Warwickshire Supported Living Service - Warwick Creative Support - Wellingborough Services - Northampton Creative Support - West Berkshire Services - Newbury Creative Support - Whinn Dale Extra Care Service - Normanton Creative Support - Whitby, Stockton and Redcar and Cleveland - Whitby Creative Support - Wigan Service - Wigan Creative Support - Willowtree House - Wellingborough Creative Support - Wolverhampton Service - Wolverhampton Creative Support – Oaktree House and Cedar Court - Reading Creative Support East Lancashire Personalised Services - Accrington Creative Support Leeds Service - Leeds Creative Support Limited - Hartlepool Service - Stockton-on-Tees Creative Support Thistley Green Intensive Support Service - Braintree Creative Support-Cornerstones and Chimney Court - Reading Danesfield - Jarrow Doseley Road - Telford Sheffield Services - Sheffield Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
9th October 2018 - During a routine inspection
The service is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone using Creative Support – Tameside Domiciliary Care Service receives a regulated activity; The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’ such as help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection, 136 people were using the service. The service provides personal care in people’s own homes and support to people living in an extra care housing service. We have referred to both services in this report as the community and the extra care service. The inspection took place on 9, 10 and 12 October 2018 and was announced. We gave the service 48 hours’ notice we were due to inspect to ensure there was someone available in the office and to alert people we may visit them with permission in their own homes. This has been the first inspection since the service re-registered from their new address in September 2017. At this inspection, we found a number of concerns relating to safety, person centred care, consent, fit and proper persons and good governance. The overall rating for the service is requires improvement. The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility to meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Risks to people were not fully explored and risk assessments for people in the community were partly completed and did not give guidance to staff for them to be able to safely manage the risk. Moving and handling risk assessments lacked detail to enable people to be moved safely. Recruitment of staff was not always safe. Staff’s employment history has not always been fully explored and one staff member had commenced employment without a valid disclosure and barring check in place. Support with medicines was not safely managed. There were a number of gaps on the medication administration records. The records did not always have people’s names and other personal details written on them and medication details and directions were not always clearly recorded. Late calls were a common theme from the people being supported by the service. People told us they were not always informed when the staff member would be late. People also told us there was a lack of consistency in staffing and they did not always know who would be visiting to support them. The majority of people we spoke with from the community felt their care was rushed and staff members did not stay for the whole duration of the call. Staff members had received training in safeguarding vulnerable people from abuse. All staff we spoke with understood their responsibilities in relation to reporting any alleged abuse and could describe what actions to take should they suspect abuse was occurring. The service was not acting in accordance with the Mental Capacity Act 2005. People did not have their capacity assessed and consent to care and support was not always recorded. Relatives were consenting to care and support without having the legal right to do so. Staff received an induction to their job role and appropriate training. Staff received regular supervision and appraisal, but supervision notes lacked content and did not support staff development. People had their needs assessed prior to being supported by the service. However, the assessment did not always feed into the care plans. Staff were kind and respectful to the people they supported. People were supported to retain their independence. Religious or cultural needs were not always recorded in peoples care plans. Care plans were not reflective o
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